Best WhatsApp Customer Service Software in 2026
Updated
In short: Chatwoot is ranked #1 of 33 as of 7 October 2026, ahead of YCloud and Daktela WFM. The best-ranked option with a free plan is YCloud. The lowest first paid tier on this page is Rasayel at $0.17/mo.
For teams supporting customers over WhatsApp, the way conversations are assigned and shared can shape the daily service workflow. Compare shared inbox and conversation routing with team collaboration and conversation retention; WhatsApp templates add another aspect to review. Chatwoot, YCloud, and Daktela WFM are among the named options, alongside Deskwoot and Interakt. Included agent seats and WhatsApp numbers help you assess the stated capacity, while free-plan availability and paid-from pricing clarify access and cost. Consider which combination of collaboration features and listed account details fits how your team handles WhatsApp service.
33 WhatsApp customer service software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
WhatsApp Customer Service Software, one module each. A lit port is something its maker publishes; 12 of the 25 on this page have a public API.
- 01 Chatwoot API yesOSS yesFREE yesDOCS 8.2$19/mo
- 02 YCloud API yesOSS not on recordFREE yesDOCS 7.3$39/mo
- 03 Daktela WFM API yesOSS not on recordFREE yesDOCS 7.2€20/mo
- 04 Deskwoot API yesOSS not on recordFREE yesDOCS 7.2$3.20/mo
- 05 Greenbubble API yesOSS not on recordFREE not on recordDOCS 6.7$5/mo
- 06 Interakt API yesOSS not on recordFREE not on recordDOCS 6.7$12/mo
- 07 MessagingFox API yesOSS not on recordFREE not on recordDOCS 6.7₹1,999/mo
- 08 MyOperator API yesOSS not on recordFREE not on recordDOCS 6.7₹5,000/mo
- 09 Rasayel API yesOSS not on recordFREE not on recordDOCS 6.7$0.17/mo
- 10 Trengo API yesOSS not on recordFREE not on recordDOCS 6.7€299/mo
- 11 WhatsHelp API yesOSS not on recordFREE not on recordDOCS 6.7$21,980/mo
- 12 Respond.io API yesOSS not on recordFREE not on recordDOCS 6.6$79/mo
- 13 Whelp API not on recordOSS not on recordFREE yesDOCS 5.9$29/mo
- 14 Callbell API not on recordOSS not on recordFREE yesDOCS 5.7$15/mo
- 15 WABPO API not on recordOSS not on recordFREE yesDOCS 5.7Free
- 16 WA Desk API not on recordOSS not on recordFREE not on recordDOCS 5.4₹1,499/mo
- 17 Genesys Cloud CX API not on recordOSS not on recordFREE not on recordDOCS 5.3$75/mo
- 18 DelightChat API not on recordOSS not on recordFREE not on recordDOCS 5.2$29/mo
- 19 CM.com WhatsApp Business Platform API not on recordOSS not on recordFREE not on recordDOCS 5.1£3.58/mo
- 20 Go4whatsup API not on recordOSS not on recordFREE not on recordDOCS 5.1$39/mo
- 21 WATI API not on recordOSS not on recordFREE not on recordDOCS 5.1
- 22 WBIZ API not on recordOSS not on recordFREE not on recordDOCS 5.1
- 23 WhatZCRM API not on recordOSS not on recordFREE not on recordDOCS 5.1$15/mo
- 24 BPAI API not on recordOSS not on recordFREE not on recordDOCS 5.0
- 25 Infobip Conversations API not on recordOSS not on recordFREE not on recordDOCS 5.0
Compare all 25 in a table
| # | Platform | Score | Free plan | From | Free plan | Paid from | Shared inbox | Conversation routing |
|---|---|---|---|---|---|---|---|---|
| 1 | Chatwoot | 8.2 | Free plan | $19/mo | Yes | — | — | — |
| 2 | YCloud | 7.3 | Free plan | $39/mo | Yes | — | Yes | skill_based |
| 3 | Daktela WFM | 7.2 | Free plan | €20/mo | No | — | Yes | rules |
| 4 | Deskwoot | 7.2 | Free plan | $3.20/mo | Yes | 3.2 /user/mo | Yes | round_robin |
| 5 | Greenbubble | 6.7 | No | $5/mo | No | 5 /user/mo | Yes | rules |
| 6 | Interakt | 6.7 | No | $12/mo | No | — | Yes | rules |
| 7 | MessagingFox | 6.7 | No | ₹1,999/mo | Yes | — | Yes | rules |
| 8 | MyOperator | 6.7 | No | ₹5,000/mo | No | — | — | — |
| 9 | Rasayel | 6.7 | No | $0.17/mo | No | 30 /user/mo | Yes | rules |
| 10 | Trengo | 6.7 | No | €299/mo | No | — | Yes | round_robin |
| 11 | WhatsHelp | 6.7 | No | $21,980/mo | No | — | Yes | manual |
| 12 | Respond.io | 6.6 | No | $79/mo | No | — | — | — |
| 13 | Whelp | 5.9 | Free plan | $29/mo | Yes | 29 /user/mo | Yes | rules |
| 14 | Callbell | 5.7 | Free plan | $15/mo | Yes | 15 /user/mo | Yes | rules |
| 15 | WABPO | 5.7 | Free plan | Free | Yes | — | Yes | rules |
| 16 | WA Desk | 5.4 | No | ₹1,499/mo | No | — | Yes | skill_based |
| 17 | Genesys Cloud CX | 5.3 | No | $75/mo | No | 75 /user/mo | — | skill_based |
| 18 | DelightChat | 5.2 | No | $29/mo | No | — | Yes | rules |
| 19 | CM.com WhatsApp Business Platform | 5.1 | No | £3.58/mo | — | — | Yes | skill_based |
| 20 | Go4whatsup | 5.1 | Free plan | $39/mo | Yes | — | Yes | skill_based |
| 21 | WATI | 5.1 | No | — | No | — | — | — |
| 22 | WBIZ | 5.1 | No | — | Yes | — | Yes | skill_based |
| 23 | WhatZCRM | 5.1 | No | $15/mo | No | — | — | — |
| 24 | BPAI | 5.0 | No | — | No | — | Yes | manual |
| 25 | Infobip Conversations | 5.0 | No | — | No | — | Yes | rules |
Is your platform on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which WhatsApp customer service software is ranked first on Inferse?
Chatwoot is ranked #1 of 33 with a score of 8.2. YCloud is second and Daktela WFM third.
How many of these have a free plan?
8 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Rasayel has the lowest first paid tier we found: $0.17/mo.
How is this list ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it.