Dialpad Workforce Management

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About

Dialpad Workforce Management is ranked #15 of 34 in contact center workforce management software on Inferse. It runs on Android, Browser extension, iOS, macOS, Web, Windows. Paid plans start at $95/mo.

Compared on contact center workforce management software

Demand forecasting: Yesdialpad.com
Skills-based scheduling: Yesdialpad.com
Intraday management: Yesdialpad.com
Omnichannel forecasting: Yesdialpad.com
Supported channels: phone, email, chat, SMS, WhatsApp, Facebook, Facebook Messenger, Instagramdialpad.com
API access: Yesdialpad.com

Facts

Purpose: Dialpad WFM provides forecasting, capacity planning, scheduling, adherence tracking, and performance management for contact centers.dialpad.com · 1 Oct 2026
Platform origin: Dialpad WFM is built on the acquisition of Surfboard and brings native scheduling, forecasting, and adherence tracking into Dialpad Support.dialpad.com · 1 Oct 2026
Forecasting: The product automates scheduling and shift planning while accounting for changing inflow levels.dialpad.com · 1 Oct 2026
Performance tracking: Managers can track schedule adherence in real time, monitor agent productivity across channels, and analyze behavioral trends.dialpad.com · 1 Oct 2026
Agent scheduling: Dialpad WFM supports automatic activity rotation, shift swaps, and time-off requests.dialpad.com · 1 Oct 2026
Reporting: WFM provides utilization, time and adherence, timesheet exports, shrinkage analysis, and agent distribution reporting.help.dialpad.com · 1 Oct 2026
Integrations: Supported customer-service platforms include Front, Twilio, Aircall, Intercom, Salesforce, Zendesk, Dixa, Kustomer, and Talkdesk.help.dialpad.com · 1 Oct 2026
Forecast delay: After connecting an integration, Dialpad says it typically takes around 72 hours to generate forecasts.help.dialpad.com · 1 Oct 2026
Data handling: Dialpad WFM collects contact volumes rather than contact content, and content is redacted during collection.help.dialpad.com · 1 Oct 2026
WFM availability: Dialpad WFM is available to all Dialpad users and as a standalone product, with interested customers directed to a Customer Success Manager.help.dialpad.com · 1 Oct 2026
Security: Dialpad states that its products are SOC 2 Type II compliant, HIPAA-ready, and support GDPR requirements, with annual ISO 27001:2022, ISO 27017:2015, and ISO 27018:2019 certification.dialpad.com · 1 Oct 2026
Access controls: Dialpad supports role-based access and SAML/SCIM integrations with Okta, Azure, Google Workspace, and OneLogin.dialpad.com · 1 Oct 2026
Supported devices: Dialpad publishes apps for iOS, Android, macOS, Windows, and ChromeOS, plus a Chrome web extension.dialpad.com · 1 Oct 2026
Company: Dialpad was founded in 2011 and is headquartered in San Ramon, California, USA.dialpad.com · 1 Oct 2026