DialPhone Contact Center
Ranked in Call Center Software ·No free plan on record· paid from $65/mo
About
DialPhone Contact Center brings voice, more than 20 digital channels and workforce engagement tools into one omnichannel platform. It supports inbound calling, outbound dialing, IVR building, automatic call distribution, skill-based routing, priority queues and callbacks while callers wait. Channels include SMS, email, web chat, WhatsApp, Instagram, Messenger, Apple Messages and X. Its AI Quality Management scores interactions against custom criteria after each interaction ends. Smart Virtual Concierge handles routine inquiries in English, Spanish or French and can hand unresolved requests to human agents with a summary. DialPhone lists 17 integrations, including Salesforce, HubSpot, Pipedrive, Zoho, Zendesk, Intercom, Google Calendar and Calendly. An open REST API is available on every plan, with access levels varying by tier. DialPhone states that it uses AES-256 encryption at rest and in transit, role-based access and immutable audit logs, and does not use customer data to train public AI models. Standard is 65.00 USD per month billed annual billing; Professional is 95.00 USD per month billed annual billing; Elite is 145.00 USD per month billed annual billing. Enterprise is custom priced.
Who it is for
DialPhone identifies mid-market support teams, BPO operators, remote-first call centers, ecommerce and retail, healthcare patient access, and financial services as users. Its API and channel coverage may suit teams integrating contact-center workflows into an existing stack.
What is good
- Inbound and outbound calling with IVR builder.
- Supports voice and 20+ digital channels.
- Open REST API on every plan.
- Lists SOC 2, HIPAA with BAA and GDPR support.
What to know first
- No free plan or free trial.
- Evaluation on real agent traffic requires a paid pilot.
- Standard, Professional and Elite require annual billing.
Verdict
DialPhone combines voice, digital channels, routing, AI tools and a tiered REST API. Contact-center evaluation requires a paid pilot, and the listed plans are billed annually.
Compared on call center software
- Inbound calling
- Yesdialphone.com
- Outbound dialer
- Yesdialphone.com
- IVR builder
- Yesdialphone.com
Facts
- Product type
- DialPhone is an omnichannel AI contact center unifying voice, 20+ digital channels and workforce engagement tools on one platform.dialphone.com · 1 Oct 2026
- Routing
- The contact center provides automatic call distribution, skill-based routing, priority queues and callback in queue.dialphone.com · 1 Oct 2026
- Channels
- Supported channels include voice, SMS, email, web chat, WhatsApp, Instagram, Messenger, Apple Messages and X.dialphone.com · 1 Oct 2026
- AI quality
- AI Quality Management scores 100% of interactions against custom criteria after each interaction ends.dialphone.com · 1 Oct 2026
- Virtual concierge
- Smart Virtual Concierge handles routine inquiries in English, Spanish or French and warm-transfers unresolved requests to human agents with a summary.dialphone.com · 1 Oct 2026
- Integrations
- DialPhone lists 17 integrations including Salesforce, HubSpot, Pipedrive, Zoho, Zendesk, Intercom, Google Calendar and Calendly.dialphone.com · 1 Oct 2026
- API
- An open REST API is available on every plan, with basic access on Basic, full access on Professional and full access with priority support on Enterprise.dialphone.com · 1 Oct 2026
- Security
- DialPhone states that data is protected with AES-256 encryption at rest and in transit, role-based access control and immutable audit logs.dialphone.com · 1 Oct 2026
- Compliance
- The contact center page lists SOC 2, HIPAA with BAA, GDPR with multi-region data residency, PCI-DSS, FINRA, TCPA and 10DLC support.dialphone.com · 1 Oct 2026
- Data use
- DialPhone states that customer data is never used to train public AI models.dialphone.com · 1 Oct 2026
- Support
- DialPhone offers 24/7 email, chat and in-app support on its trial page.dialphone.com · 1 Oct 2026
- Platforms
- The DialPhone platform offers an in-browser softphone, Mac and Windows desktop apps, and iOS and Android mobile apps.dialphone.com · 1 Oct 2026
- Contact-center trial limit
- Contact center is a separate SKU starting at $65 per user per month, and DialPhone directs customers to request a paid pilot to evaluate it on real agent traffic.dialphone.com · 1 Oct 2026
- Target customers
- DialPhone identifies mid-market support teams, BPO operators, remote-first call centers, ecommerce and retail, healthcare patient access and financial services as contact-center users.dialphone.com · 1 Oct 2026
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Where it ranks on Inferse
- Best Call Center Software in 2026#56 of 126
- Best Online Fax Services in 2026#13 of 105
- Best Two-Way SMS Software in 2026#8 of 31
Sources
- dialphone.com/products/contact-center· checked 1 Oct 2026
- dialphone.com/integrations/· checked 1 Oct 2026
- dialphone.com/pricing/free-trial· checked 1 Oct 2026