Daktela Contact Center

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About

Daktela Contact Center is ranked #6 of 93 in call center software on Inferse, made by Daktela Contact Center (Prague, Czech Republic). It runs on Android, API, iOS, macOS, Web, Windows. There is no free plan. A free trial is offered. Paid plans start at €12/mo.

Compared on call center software

Free plan: Nodaktela.com
Outbound dialer: Yesdaktela.com

Facts

Free plan: Nodaktela.com · 23 Sept 2026
Outbound dialer: Yesdaktela.com · 23 Sept 2026
Purpose: Daktela describes its product as an AI-powered contact centre platform for customer service.daktela.com · 30 Sept 2026
Channels: The platform unifies voice calls, live chat, email and social media in one platform.daktela.com · 30 Sept 2026
Automation: Its AI chatbot, voicebot and email bot automate customer conversations and support handoff to live agents when needed.daktela.com · 30 Sept 2026
Contact centre tools: The listed standard licence tools include helpdesk, reports and analytics, a real-time panel, mobile app, QA reviews and a knowledge base.daktela.com · 30 Sept 2026
Integrations: Daktela offers pre-built integrations for CRM, e-shop, WFM and back-office systems, with REST API and multiple SDKs.daktela.com · 30 Sept 2026
API access: Its integration page lists REST API, PHP, JavaScript, Dart, Python and .NET SDKs, plus an MCP server with read-only data access.daktela.com · 30 Sept 2026
Security: Daktela says its cloud undergoes regular external penetration tests and that it complies with GDPR and ISO 27001.daktela.com · 30 Sept 2026
Infrastructure: Daktela says its infrastructure spans two Prague data centres and that cloud backups run three times daily.daktela.com · 30 Sept 2026
Support: Every licence includes 24/7 technical support in the customer's local language.daktela.com · 30 Sept 2026
Pricing terms: Contact-centre and Cloud Phone licences are monthly per user, AI packages are monthly flat fees, and setup and onboarding are billed once according to project scope.daktela.com · 30 Sept 2026
Trial: The sales page offers a 14-day free trial with access to all features and no commitment.daktela.com · 30 Sept 2026
Mobile app: Daktela provides a mobile app for Android and iOS with access to functions including ticketing, CRM, calls, chats and real-time information.daktela.com · 30 Sept 2026
Desktop app: Daktela's desktop phone client is available through the Microsoft Store and Apple Store.daktela.com · 30 Sept 2026
Company: Daktela's company history says it was founded in 2005, and its about page identifies Chester, United Kingdom as a contact location.daktela.com · 30 Sept 2026