Eloquant

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Output—per 1M tokens

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About

Eloquant is ranked #8 of 30 in omnichannel contact center software on Inferse. It runs on API, Web. There is no free plan. Paid plans start at €55/mo.

Compared on omnichannel contact center software

Free plan: Noeloquant.com
Journey mapping: Yeseloquant.com
Feedback channels: omnichanneleloquant.com
Text analytics: Yeseloquant.com
Closed-loop actions: Yeseloquant.com
Experience programs: multi_experienceeloquant.com

Facts

Product: Eloquant provides an AI-based cloud Customer Experience platform with Contact Centre (CCaaS) and Voice of the Customer offerings.eloquant.com · 3 Oct 2026
Purpose: The platform helps companies manage, orchestrate, measure and analyse human and automated conversations between employees and customers.eloquant.com · 3 Oct 2026
Contact centre: The contact centre centralises customer interactions in one agent interface and supports omnichannel conversation handling.eloquant.com · 3 Oct 2026
Voice of customer: The VoC offering collects and analyses customer feedback from satisfaction surveys and conversation listening.eloquant.com · 3 Oct 2026
AI features: The listed AI capabilities include email sentiment and risk analysis, automated verbatim categorisation, and customer feedback analysis.eloquant.com · 3 Oct 2026
Channels: Advanced Contact Centre includes email, live chat, video, social media, post-interaction surveys, callbots and chatbots.eloquant.com · 3 Oct 2026
Integrations: Standard connectors include Salesforce, Microsoft Dynamics, Zendesk, HubSpot, ServiceNow and Trustpilot, and Eloquant also offers APIs and custom connectors.eloquant.com · 3 Oct 2026
Security: Eloquant states its integrated management system is certified to ISO 27001 and ISO 27701 and describes business continuity, disaster recovery and vulnerability patching measures.eloquant.com · 3 Oct 2026
Privacy compliance: Eloquant describes European data protection and security standards, data protection expertise and annual internal and external audits.eloquant.com · 3 Oct 2026
Support: The Basic plans list 24/7 support, an SLA commitment, a support portal and documentation resources.eloquant.com · 3 Oct 2026
Limits: The Advanced plans are listed as customised, while the Contact Centre Basic price is per agent and Voice of the Customer Basic has a monthly starting price.eloquant.com · 3 Oct 2026
Intended customers: The company describes customers across sectors including banking, insurance, transport, retail, energy and public services.eloquant.com · 3 Oct 2026
Hosting: Eloquant says its platform uses redundant servers at several sites in France.eloquant.com · 3 Oct 2026
Sales process: The website offers a personalised online demo for organisations interested in its products.eloquant.com · 3 Oct 2026