MemberXP

About

MemberXP is ranked #15 of 21 in mystery shopping software on Inferse. It runs on Web.

Compared on mystery shopping software

Shopper portal

Yesmemberxp.com

Assignment scheduling

Yesmemberxp.com

Shopper payments

Yesmemberxp.com

Results analytics

Yesmemberxp.com

Facts

Purpose

MemberXP measures credit union member experiences across journeys such as joining, getting a loan, and using a mobile app.memberxp.com · 8 Oct 2026

Audience

The platform is built to help credit unions put members at the center of decisions.memberxp.com · 8 Oct 2026

Surveys

It offers credit-union-branded surveys and advanced logic for open-ended, closed-ended, nominal, Likert, ordinal, and yes-or-no questions.memberxp.com · 8 Oct 2026

Metrics

It tracks NPS, Member Effort Score, and other KPIs over time, with peer benchmarking.memberxp.com · 8 Oct 2026

Analytics

The site says MemberXP analyzes feedback 24/7 to help identify key drivers and revenue impact.memberxp.com · 8 Oct 2026

Mystery shopping

Credit union members can be trained to assess service touchpoints, and reports go through quality control, verification, and audit.memberxp.com · 8 Oct 2026

Employee experience

Employee experience features include onboarding, exit, interaction, and engagement surveys; the site says users can choose from over 300 engagement questions or write their own.memberxp.com · 8 Oct 2026

Integrations

The pricing page describes integration with core business systems, while the MemberXP site says integrations can bring survey data into apps teams already use.navari.com · 8 Oct 2026

Data export

The MemberXP site says analyzed and raw data can be exported.memberxp.com · 8 Oct 2026

Support

The site says customers receive a dedicated Success Manager at no additional cost.memberxp.com · 8 Oct 2026

Security

MemberXP says it uses physical, technical, and organizational measures to protect personal data in a controlled server environment.memberxp.com · 8 Oct 2026

Privacy roles

The privacy policy says MemberXP processes client-collected personal data as a processor under client direction, with clients responsible for applicable notices, disclosures, and consent.memberxp.com · 8 Oct 2026

Pricing

The pricing page says cost is customized based on the financial institution's size and selected solutions.navari.com · 8 Oct 2026

Company transition

MemberXP says it is now part of Navari and that the platform, insights, workflows, data, access, configurations, and support remain unchanged.memberxp.com · 8 Oct 2026

Company

Headquarters

Royal Oak, Michigan, United Statesmemberxp.com · 28 Sept 2026

Where it ranks on Inferse

• Best Mystery Shopping Software in 2026#15 of 21

Sources

• memberxp.com/member-experience-management/· checked 8 Oct 2026
• memberxp.com/who-we-are/· checked 8 Oct 2026
• memberxp.com/mystery-shopping/· checked 8 Oct 2026
• memberxp.com/employee-experience/· checked 8 Oct 2026
• navari.com/pricing/memberxp-and-bankingxp-pricing· checked 8 Oct 2026
• memberxp.com· checked 8 Oct 2026
• memberxp.com/privacy-policy/· checked 8 Oct 2026