Shopmetrics NEXT
Ranked in Mystery Shopping Software ·No free plan on record
About
Shopmetrics NEXT is a platform for mystery shopping, market research, audits, and experience management, available on Android, iOS, and the web. It combines performance measurement, customer feedback, analytics, and Action Management. Its modules include agent and shopper portals, project and fieldwork management, online surveys and survey building, business intelligence, training and microlearning, partner collaboration, and mobile capabilities. Shopmetrics CX supports mystery shopping, internal and retail audits, telephone and web audits, in-store demonstrations, micro-gigs, and other projects. The Field Portal lets users find and complete jobs from home or on the go, with responsive navigation and functions adapted to devices and screens. Action Management covers staff-submitted appeals, management-created action plans, and automated plans triggered by failed KPIs. Training includes feedback for remediation and reassessment. The platform integrates with GigSpot for fieldworker and job management at no additional cost. It also lists privacy, compliance, security, and backup measures. Pricing is on request; prospective customers can schedule a personalized demo.
Who it is for
Shopmetrics NEXT suits organizations managing field research, audits, or customer experience projects across multiple channels. Its modules may also fit teams that need survey tools, partner coordination, and follow-up action management in one platform.
What is good
- Supports mystery shopping, audits, surveys, and micro-gigs.
- Field users can complete jobs on any device.
- Action plans can be triggered by failed KPIs.
- GigSpot integration carries no additional cost.
- Lists privacy, compliance, security, and backup measures.
What to know first
- Pricing is available on request.
- A personalized demo is offered through the contact page.
Verdict
Shopmetrics NEXT brings fieldwork, feedback, analytics, training, and action management into one system for varied project types. Teams should request pricing and evaluate the platform through a personalized demo.
Compared on mystery shopping software
- Shopper portal
- Yesshopmetrics.com
- Assignment scheduling
- Yesshopmetrics.com
- Report form builder
- Yesshopmetrics.com
- Mobile shopper app
- Yesshopmetrics.com
- Evidence collection
- multipleshopmetrics.com
- Shopper payments
- Yesshopmetrics.com
- Results analytics
- Yesshopmetrics.com
Facts
- Purpose
- Shopmetrics NEXT supports mystery shopping, market research, audits, and experience management.shopmetrics.com · 1 Oct 2026
- Integrated platform
- The platform combines performance measurement, customer feedback, analytics, and Action Management in one integrated system.shopmetrics.com · 1 Oct 2026
- Project types
- Shopmetrics CX supports mystery shopping, internal audits, retail audits, telephone/web audits, in-store demonstrations, micro-gigs, and other projects.shopmetrics.com · 1 Oct 2026
- Field portal
- The Field Portal lets field users find and complete jobs at home or on the go using any device.shopmetrics.com · 1 Oct 2026
- Responsive design
- Shopmetrics CX provides responsive design, navigation across form factors, and functions adapted across devices and screens.shopmetrics.com · 1 Oct 2026
- Action management
- Action Management includes staff-submitted Appeals, management-created ad-hoc Action Plans, and automated Action Plans triggered by failed KPIs.shopmetrics.com · 1 Oct 2026
- Microlearning
- The platform provides microlearning with active feedback for remediation and reassessment during training.shopmetrics.com · 1 Oct 2026
- GigSpot integration
- Shopmetrics users receive automatic deep integration with GigSpot for fieldworker and job management at no additional cost.shopmetrics.com · 1 Oct 2026
- Partner collaboration
- Partner collaboration features allow providers to set up data transfers and control which project parts are outsourced to secondary partners.shopmetrics.com · 1 Oct 2026
- Privacy and compliance
- The platform lists ISO-certified processes, a GDPR-driven privacy management toolkit, flexible personal-data residency, comprehensive governance, and a legal compliance package.shopmetrics.com · 1 Oct 2026
- Security
- Shopmetrics states that its infrastructure uses SSL connections, multiple firewalls, stringent security policies, hourly incremental database backups, nightly full backups, and offsite backup copies.shopmetrics.com · 1 Oct 2026
- Company
- Shopmetrics launched in 2004, is ISO-certified, employs more than 100 developers and product specialists across the United States and Europe, and has products used in more than 80 countries.shopmetrics.com · 1 Oct 2026
- Support
- The platform includes a Support Ticketing System whose preference settings are stored by cookies for up to one year.shopmetrics.com · 1 Oct 2026
- Sales process
- Prospective customers are invited to schedule a personalized demo through the contact page.shopmetrics.com · 1 Oct 2026
Company
- Founded
- 2004shopmetrics.com · 23 Sept 2026
- Headquarters
- Sylvania, Ohio, United Statesshopmetrics.com · 23 Sept 2026
Best Shopmetrics NEXT alternatives
See all 20
Where it ranks on Inferse
Sources
- shopmetrics.com/Mystery_Shopping_Software.asp· checked 1 Oct 2026
- shopmetrics.com/Platform.asp· checked 1 Oct 2026
- shopmetrics.com/FieldPortal.asp· checked 1 Oct 2026
- shopmetrics.com/Action_Management.asp· checked 1 Oct 2026
- shopmetrics.com/Infrastructure_Reliability.asp· checked 1 Oct 2026
- shopmetrics.com/Company.asp· checked 1 Oct 2026
- shopmetrics.com/Cookie_Policy.asp· checked 1 Oct 2026
- shopmetrics.com/Contact_Us.asp· checked 1 Oct 2026