PeopleMetrics CEM Platform
API—OSS—FREE—DOCS3/5
PC5.1#24 of 34
outWeb—Windows—Mac—Linux—Android—iOS
Ranked in Customer Experience Management Software ·No free plan on record
About
PeopleMetrics CEM Platform is ranked #24 of 34 in customer experience management software on Inferse. It runs on Web.
Compared on customer experience management software
- Journey mapping
- Yespeoplemetrics.com
- Feedback channels
- multichannelpeoplemetrics.com
- Text analytics
- Yespeoplemetrics.com
- Closed-loop actions
- Yespeoplemetrics.com
- Experience programs
- multi_experiencepeoplemetrics.com
Facts
- Purpose
- The platform is presented for patient, customer, and employee experience management.peoplemetrics.com · 7 Oct 2026
- Feedback collection
- It collects customer feedback through email, websites, kiosks, and other channels.peoplemetrics.com · 7 Oct 2026
- Feedback limits
- The platform page says there are no caps on invitations, responses, or users.peoplemetrics.com · 7 Oct 2026
- Operational data
- It connects organizational systems with PeopleMetrics so customer feedback can be analyzed alongside operational metrics.peoplemetrics.com · 7 Oct 2026
- Reporting
- Users can create customizable, interactive dashboards and real-time reports, with dashboards tailored to user roles.peoplemetrics.com · 7 Oct 2026
- Alerts and follow-up
- Real-time survey alerts can be configured by response, customer segment, or keyword, with case status feeds and closed-loop follow-up workflows.peoplemetrics.com · 7 Oct 2026
- Root cause analysis
- Users can create business-specific root-cause tags and report on trends alongside customer and operational metrics.peoplemetrics.com · 7 Oct 2026
- CRM and other integrations
- The company describes CRM integration and gives examples of Salesforce data integration, Zendesk support tickets, and API calls triggered by survey responses.peoplemetrics.com · 7 Oct 2026
- Access controls
- The platform offers single sign-on, and administrators can control user access and reporting permissions.peoplemetrics.com · 7 Oct 2026
- Security certification
- PeopleMetrics states that it holds an active ISO/IEC 27001:2022 certification, valid through September 23, 2028.peoplemetrics.com · 7 Oct 2026
- Privacy and security
- Its privacy policy says safeguards include encryption of data in transit, access controls, and monitoring and logging of system activity.peoplemetrics.com · 7 Oct 2026
- Support and onboarding
- The platform page says PeopleMetrics will set customers up and train them to build dashboards and real-time reports.peoplemetrics.com · 7 Oct 2026
- Pricing and trial
- The opened platform page invites prospective customers to request a walkthrough and does not state a price or trial offer.peoplemetrics.com · 7 Oct 2026
- CRM integration
- The platform can pull customer feedback data into a CRM for a single view of customer relationships.peoplemetrics.com · 8 Oct 2026
- Dashboards
- Users can customize interactive dashboards and reports, with training to build dashboards and real-time reports.peoplemetrics.com · 8 Oct 2026
- Support and training
- The product page says PeopleMetrics will set customers up and train them to build dashboards and real-time reports.peoplemetrics.com · 8 Oct 2026
Company
- Founded
- 2001peoplemetrics.com · 28 Sept 2026
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Where it ranks on Inferse
Sources
- peoplemetrics.com/cem-platform· checked 7 Oct 2026
- peoplemetrics.com/blog/how-to-leverage-your-iso-9001-cust· checked 7 Oct 2026
- peoplemetrics.com/trust-center· checked 7 Oct 2026
- peoplemetrics.com/privacy-policy· checked 7 Oct 2026