QEval

Input—per 1M tokens

Output—per 1M tokens

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About

QEval is ranked #4 of 37 in call center speech analytics software on Inferse. It runs on API, Web.

Compared on call center speech analytics software

Sentiment analysis: Yesqeval.ai
Compliance monitoring: Yesqeval.ai

Facts

Product: QEval is a contact-center performance management platform that scores conversations and provides agent assist, compliance, coaching, and analytics.qeval.ai · 2 Oct 2026
Evaluation: The platform scores human agents, AI agents, voice bots, chat copilots, and IVR flows.qeval.ai · 2 Oct 2026
Evaluation architecture: QEval says it uses a proprietary Mixture-of-Experts architecture and reports a 94%+ accuracy SLA written into customer agreements.qeval.ai · 2 Oct 2026
Real-time assist: Real-time agent assist can surface compliance prompts, de-escalation scripts, next-best actions, and knowledge-base articles during calls.qeval.ai · 2 Oct 2026
Conversation types: QEval says it can ingest voice, chat, email, SMS, social, tickets, CRM records, surveys, agent notes, and AI-agent transcripts.qeval.ai · 2 Oct 2026
Integrations: The integrations page lists 80+ pre-built connectors and five exchange methods: REST API, webhook, SFTP, Amazon S3, and Azure Blob Storage.qeval.ai · 2 Oct 2026
Integration fees: QEval says its connectors and exchange methods are included on every plan without per-connector fees.qeval.ai · 2 Oct 2026
Language support: The integrations page says QEval can transcribe and translate in 35+ languages.qeval.ai · 2 Oct 2026
Redaction: QEval says Named Entity Recognition removes PII and PHI at ingest before model processing.qeval.ai · 2 Oct 2026
Security: The security page lists SOC 2 Type II, ISO 27001:2022, ISO 42001, PCI DSS Level 1, HIPAA, GDPR, CCPA, and NIST 800-53 alignment.qeval.ai · 2 Oct 2026
Data protection: QEval says stored data is encrypted with AES-256, data in transit uses TLS 1.2+, and customer data is logically isolated.qeval.ai · 2 Oct 2026
Third-party models: QEval says its scoring model is built and operated by ETS Labs and makes no third-party foundation-model calls in the scoring path.qeval.ai · 2 Oct 2026
Deployment: The integrations page describes a 30-day deployment window and says custom connections are scoped during onboarding.qeval.ai · 2 Oct 2026
Pricing: The ROI calculator says QEval's investment is sized to the customer’s plan and handled with the sales team; it does not show a price.qeval.ai · 2 Oct 2026
Maker: QEval is built by ETS Labs, the applied AI division of Etech Global Services, which the about page says has operated contact centers since 2003.qeval.ai · 2 Oct 2026
Purpose: QEval is a contact center performance management platform that scores human agents, AI agents, and hybrid interactions across voice, chat, email, and SMS.qeval.ai · 3 Oct 2026
Evaluation: The platform evaluates every interaction against a configurable scorecard and returns a score in under one second per evaluation.qeval.ai · 3 Oct 2026
Capabilities: Capabilities include AI evaluation, real-time agent assist, coaching, compliance checks, speech analytics, screen capture review, CSAT intelligence, business intelligence, gamification, and case notes analysis.qeval.ai · 3 Oct 2026
Architecture: QEval says its scoring uses a proprietary Mixture-of-Experts architecture with no third-party model calls in the scoring path.qeval.ai · 3 Oct 2026
Integrations: The platform lists more than 80 prebuilt connectors and says integrations are included without separate connector fees.qeval.ai · 3 Oct 2026
Data exchange: The listed exchange methods are REST API, webhooks, SFTP, Amazon S3, and Azure Blob Storage.qeval.ai · 3 Oct 2026
Redaction: QEval says PII and PHI are redacted at ingest through named entity recognition before model processing.qeval.ai · 3 Oct 2026
Security: The security page lists SOC 2 Type II, ISO 27001:2022, ISO 42001, PCI DSS Level 1 for the redaction pipeline, and HIPAA support with a BAA available.qeval.ai · 3 Oct 2026
Encryption and residency: The security page states that stored data uses AES-256 encryption, data in transit uses TLS 1.2 or higher, and US data residency is available.qeval.ai · 3 Oct 2026
Contract terms: QEval states contractual commitments of 94% or higher classification accuracy, deployment within 30 days, and a 60-day exit clause without penalty.qeval.ai · 3 Oct 2026
Support: The contact page says customer support replies within four business hours and general or partnership inquiries within two business days.qeval.ai · 3 Oct 2026
Audience: QEval describes itself as a platform for contact centers and says it scores both human and AI agents on the same scorecard.qeval.ai · 3 Oct 2026
Maker: QEval is built and operated by ETS Labs, the AI software division of Etech Global Services LLC.qeval.ai · 3 Oct 2026
Company history: Etech Global Services was founded in 2003, and QEval launched as a standalone commercial platform in 2024.qeval.ai · 3 Oct 2026