Customer Service·Standings

Customer Service QA Software

Customer service QA tools help teams evaluate support interactions. Choose among them based on platform compatibility and the QA capabilities your team requires.

Use the signal score out of 10 as a quick comparison. Check the marks for a public API, open-source code and a free tier, then review pricing and platform support.

• 63 platforms
• 4 with a public API on this page
• 6 with a free tier
• Checked 7 Oct 2026

1. #PlatformSignalPlugs inPrice
2. 1
   S

   Surveypalsurveypal.com

   Surveypal offers a survey tool and a customer experience management platform to collect, analyze, and act on customer feedback.

   6.8 APIOpenFree —
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3. 2
   M

   MaestroQAmaestroqa.com

   Conversation-data platform for AI analysis, quality checks and coaching workflows.

   6.6 APIOpenFree Free tier · from $185/mo
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4. 3
   SC

   Scorebuddy Conversation Analyticsscorebuddycx.com

   ScorebuddyCX is an AI-powered contact-center quality-assurance and customer-experience intelligence platform combining QA, conversation analytics, coaching and…

   6.3 APIOpenFree Free tier · from $24/mo
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5. 4
   V

   Voxjarvoxjar.com

   Voxjar is an AI quality-assurance platform that ingests call recordings, transcribes them and evaluates calls against business criteria.

   6.3 APIOpenFree Free tier · from $90/mo
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6. 5
   AC

   Agentforce Contact Centersalesforce.com

   Contact-center software with workforce management on web, Android, iOS, APIs, and extensions from $75/user/mo.

   6.2 APIOpenFree From $50/mo
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7. 6
   MD

   Microsoft Dynamics 365 Salesmicrosoft.com

   Dynamics 365 Sales is a CRM solution that helps sales teams close deals and improve team productivity.

   6.2 APIOpenFree —
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8. 7
   MA

   MaxContact Auto QAmaxcontact.com

   Contact-center QA software runs on web, Windows, API, and browser extension; trial available, pricing on request.

   6.0 APIOpenFree From £80/mo
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9. 8
   D

   Dixadixa.com

   API-enabled software brings customer messages into one inbox and tracks response targets.

   5.8 APIOpenFree From €89/mo
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10. 9
    O

    OttoQAottoqa.com

    Web QA software evaluates voice, chat, email, and help-desk contacts using existing forms; trial included.

    5.6 APIOpenFree $1.01 usage-based
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11. 10
    C

    Crestacresta.com

    Customer experience software pairs automated customer service with tools for live agents.

    5.5 APIOpenFree From $150,000/yr
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12. 11
    FI

    Five9 Interaction Analyticsfive9.com

    Web and API tools analyze conversations for topics, trends, causes, and quality scores.

    5.5 APIOpenFree From $119/mo
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13. 12
    CO

    Call Optixcalloptix.com

    Call analytics provides transcripts, summaries, sentiment, tags, scorecards, and coaching from $149/month.

    5.5 APIOpenFree From $149/mo
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14. 13
    OQ

    Oryx QAoryxintelligence.com

    Oryx QA is an AI-powered call quality assurance platform for contact centers that analyzes customer interactions and generates actionable insights.

    5.4 APIOpenFree —
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15. 14
    SC

    SQM CX Qualitysqmgroup.com
    5.3 APIOpenFree —
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16. 15
    Q

    QEvalqeval.ai

    QEval is a contact center performance management platform that scores human agents, AI agents, and hybrid interactions across voice, chat, email, and SMS.

    5.2 APIOpenFree —
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17. 16
    AQ

    AmplifAI Quality Assuranceamplifai.com

    Software links interaction reviews to coaching, performance tracking, and recognition.

    5.2 APIOpenFree —
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18. 17
    SS

    Sprinklr Servicesprinklr.com

    Sprinklr Service is an AI-native contact center platform that unifies customer service across more than 30 voice, social, and digital channels.

    5.2 APIOpenFree —
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19. 18
    XC

    Xdroid Customer Interaction Intelligence Platformxdroid.com

    Xdroid processes customer interactions to provide objective information and insights for customer experience and contact center performance.

    5.2 APIOpenFree —
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20. 19
    D

    Daiseedaisee.com

    Web software reviews customer conversations with quality scoring, risk alerts, and audit records.

    5.2 APIOpenFree From $99/mo
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21. 20
    TO

    TouchPoint One Quality Managementtouchpointone.com

    Quality Management is part of Acuity, a cloud performance management platform for contact center operations.

    5.2 APIOpenFree From $29.23/mo
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22. 21
    IA

    IrisAgent AutoQAirisagent.com
    5.2 APIOpenFree Free tier · from $500/mo
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23. 22
    B

    Belterbelter.app

    Web QA app automates scoring and sampling, with scorecards, coaching, analytics, and a free plan.

    5.1 APIOpenFree Free tier · $19 usage-based
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24. 23
    ET

    Ender Turing Quality Managementenderturing.com

    Freemium web QA tool automates multichannel scoring with scorecards, coaching, and analytics; paid from $39/mo.

    5.1 APIOpenFree Free tier · from $39/mo
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25. 24
    PA

    Puzzel AIpuzzel.com

    Web contact-center AI software; paid plans are priced on request.

    4.9 APIOpenFree —
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26. 25
    C

    CallFindermycallfinder.com

    Speech analytics finds call themes and provides agent scorecards for coaching.

    4.8 APIOpenFree —
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Places #1, #2, #3, #4, #5 on this board are open to sponsors. Take #1 · Other ways to advertise

How to choose

Which platforms does it need to run on?

Start with the platforms your team uses. The board covers web and API options, plus Android, iOS, browser extensions and self-hosted setups.

AmplifAI Quality Assurance is listed for API, self-hosted and web use; Aissist Agent Insight and CallMiner Analyze are listed for web.

Does it offer a free plan or trial?

Check the free-plan and trial fields separately. Belter offers a free plan, with paid pricing starting at $19 per month; BlueTweak shows a 14-day trial and a starting price of €65 per user per month.

Call Optix shows a 14-day trial, with pricing from $149 per month.

What starting price should you expect?

Published starting prices vary by product and billing unit. Agentforce Contact Center is listed from $75 per user per month, compared with Daisee at $99 per month.

Several listings state pricing on request, so use the board's paid-from field when a public figure is available and contact the provider when it is not.

Which quality-assurance features should you compare?

Compare whether a product offers automated scoring and sampling, custom scorecards, agent coaching, QA analytics, and the interaction channels it supports.

These fields help you match the software to the review process you want to run, alongside its price and platform support.

Questions

Which customer service QA tools have a free plan?

Belter is listed with a free plan and paid pricing from $19 per month. The board marks free-plan availability for comparison.

Which customer service QA software offers a free trial?

BlueTweak Customer Service Quality Assurance and Call Optix are listed with 14-day trials.

What does Agentforce Contact Center cost?

Agentforce Contact Center is listed from $75 per user per month, with no free plan.

Which customer service QA tools support an API or self-hosting?

AmplifAI Quality Assurance is listed for API and self-hosted platforms. The board also shows API and self-hosted support as platform fields.

What features are compared in customer service QA software?

The comparison fields include free plan, paid-from price, automated scoring and sampling, custom scorecards, agent coaching, QA analytics, and interaction channels.

Some top positions on this board can be paid placements, standing where they were sold. The facts on each platform are not for sale. How we rank · Disclosure