QEval

Input—per 1M tokens

Output—per 1M tokens

Context—tokens

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About

QEval is ranked #6 of 22 in contact center analytics software on Inferse. It runs on Web.

Compared on contact center analytics software

Real-time monitoring: Yesetechgs.com
Speech analytics: Yesetechgs.com
Sentiment analysis: Yesetechgs.com
Quality scorecards: Yesetechgs.com
Service-level reporting: Yesetechgs.com

Facts

Purpose: QEval is a performance management platform for contact centers that analyzes customer interactions with AI.etechgs.com · 2 Oct 2026
Interaction coverage: The maker says QEval analyzes 100% of interactions across voice, chat, email, and messaging.etechgs.com · 2 Oct 2026
AI quality scoring: Automated scoring evaluates interactions for context, tone, and compliance requirements.etechgs.com · 2 Oct 2026
Speech analytics: Speech analytics tracks tone, sentiment, silence patterns, talk time, and keywords.etechgs.com · 2 Oct 2026
Coaching: The coaching engine creates personalized assignments based on performance gaps, compliance violations, and coaching preferences.etechgs.com · 2 Oct 2026
Compliance: The maker says QEval continuously monitors TCPA, HIPAA, PCI-DSS, and GDPR requirements and maintains audit trails.etechgs.com · 2 Oct 2026
Data protection: The platform tour says QEval detects PHI, PCI, and PII at ingest and stores redacted transcripts by default.etechgs.com · 2 Oct 2026
Security attestations: The maker lists SOC 2 Type II and PCI DSS Level 1 as attested, and ISO 27001:2022 and HIPAA as aligned.etechgs.com · 2 Oct 2026
Integrations: QEval offers 80+ pre-built connectors, including Salesforce, Genesys, Five9, NICE, Avaya, Amazon Connect, Tableau, Slack, and Microsoft Teams.etechgs.com · 2 Oct 2026
Deployment: The maker says QEval can be deployed in 30 days without infrastructure changes.etechgs.com · 2 Oct 2026
Support: The maker says its support and implementation team includes former QA directors, supervisors, and workforce management leads.etechgs.com · 2 Oct 2026
Intended users: The platform tour describes views and capabilities for CXOs, operations leaders, QA teams, supervisors, and risk, legal, and audit teams.etechgs.com · 2 Oct 2026
Commercial history: Etech says QEval launched as a SaaS platform in 2023.etechgs.com · 2 Oct 2026
Purpose: QEval is a contact center performance management platform that uses AI to analyze customer interactions.etechgs.com · 3 Oct 2026
Coverage: The maker says QEval analyzes interactions across voice, chat, email, and messaging, rather than sampling a small portion.etechgs.com · 3 Oct 2026
AI quality scoring: QEval evaluates interactions for context, tone, and compliance requirements.etechgs.com · 3 Oct 2026
Speech analytics: Its speech analytics assess tone, sentiment, silence patterns, talk time, and keywords.etechgs.com · 3 Oct 2026
Coaching: The coaching engine creates personalized assignments based on performance gaps, compliance violations, and coaching preferences.etechgs.com · 3 Oct 2026
Compliance: The maker says QEval monitors TCPA, HIPAA, PCI-DSS, and GDPR requirements, with real-time alerts and audit trails.etechgs.com · 3 Oct 2026
Integrations: QEval offers 80+ pre-built connectors, including Salesforce, Genesys, Five9, NICE, Avaya, Amazon Connect, Tableau, Slack, and Microsoft Teams.etechgs.com · 3 Oct 2026
Implementation: The maker says QEval can connect telephony, email, chat, and social channels in 30 days without infrastructure changes.etechgs.com · 3 Oct 2026
Security: ETS Labs lists SOC 2 Type II, ISO 27001:2022, PCI-DSS, HIPAA, and GDPR among its security and compliance credentials.etechgs.com · 3 Oct 2026
Data handling: The QEval tour says sensitive PHI, PCI, and PII data is detected and redacted from stored transcripts, with redacted transcript storage by default.etechgs.com · 3 Oct 2026
Support: The maker says its support and implementation team includes former QA directors, supervisors, and workforce management leads.etechgs.com · 3 Oct 2026
Intended users: The maker presents QEval for contact center quality, compliance, and operations teams, including supervisors and QA teams.etechgs.com · 3 Oct 2026
Access: The maker offers an ungated QEval platform tour that requires no sign-in or demo call.etechgs.com · 3 Oct 2026
Company: QEval is built by ETS Labs, which the maker describes as the AI and engineering division of Etech Global Services.etechgs.com · 3 Oct 2026