CallMiner Eureka

Input—per 1M tokens

Output—per 1M tokens

Context—tokens

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About

CallMiner Eureka is ranked #12 of 30 in customer Journey Analytics Software on Inferse. It runs on API, Web.

Compared on customer Journey Analytics Software

Sentiment analysis: Yescallminer.com

Facts

Purpose: Eureka combines AI-powered conversation intelligence, automation, and agent augmentation to improve customer experience and reduce operational costs.callminer.com · 30 Sept 2026
Interaction coverage: The platform captures and analyzes customer interactions across voice and digital channels.callminer.com · 30 Sept 2026
Analytics: Eureka analyzes customer journeys, scores performance, and tags transcripts with sentiment and emotion to help identify root causes.callminer.com · 30 Sept 2026
Agent coaching: Its Coach capabilities provide automated scoring, data-based feedback, and progress monitoring for agent performance.callminer.com · 30 Sept 2026
Real-time guidance: RealTime provides next-best-action guidance to agents during interactions.callminer.com · 30 Sept 2026
Automation: The platform includes customer outreach campaigns and voice-optimized virtual agents for automating customer interactions.callminer.com · 30 Sept 2026
Privacy: Eureka Redact identifies and removes sensitive numeric data from conversations.callminer.com · 30 Sept 2026
Integrations and API: CallMiner describes an open platform connecting data and applications through APIs, connectors, and the Open Voice Transcription Standard.callminer.com · 30 Sept 2026
Integration examples: CallMiner lists integrations and partner offerings including Genesys, Google speech-to-text, Five9, Twilio, and Zendesk.callminer.com · 30 Sept 2026
Security and compliance: CallMiner says it undergoes third-party audits for SOC 2 Type II, FISMA, HITRUST, ISO 27001:2022, and PCI DSS controls and compliance.callminer.com · 30 Sept 2026
Pilot availability: CallMiner says pilot programs are available in certain cases to help organizations validate impact before a full rollout.callminer.com · 30 Sept 2026
Pricing scope: CallMiner says its subscription packages scale from midsize teams with more than 60 agents to global enterprises.callminer.com · 30 Sept 2026
Support: CallMiner provides technical customer support by email and phone, and describes onboarding that includes implementation guidance and training.callminer.com · 30 Sept 2026
Intended customers: CallMiner describes Eureka as serving organizations across sectors including technology, retail, manufacturing, financial services, healthcare, and travel and hospitality.callminer.com · 30 Sept 2026