Best Contact Center Analytics Software in 2026
Updated
In short: CallMiner Eureka is ranked #1 of 22 as of 3 October 2026, ahead of Level AI Contact Center Analytics and Amazon Connect. The best-ranked option with a free plan is Convin. The lowest first paid tier on this page is NICE CXone at $0.25/mo.
22 contact center analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
| # | Platform | Score | Why | From | Free plan | Paid from | Real-time monitoring | |
|---|---|---|---|---|---|---|---|---|
| 1 | CallMiner Eureka | 8.4 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 2 | Level AI Contact Center Analytics | 7.9 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 3 | Amazon Connect | 6.7 | RecognisedAPIDocumented | — | No | — | — | View |
| 4 | Five9 Interaction Analytics | 6.6 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 5 | Observe.AI Conversation Intelligence | 6.5 | RecognisedAPIDocumented | — | No | — | — | View |
| 6 |  QEval | 6.4 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 7 | MaestroQA | 6.3 | RecognisedAPIDocumented | — | — | — | — | View |
| 8 | Xdroid Customer Interaction Intelligence Platform | 6.3 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 9 | Verint Interaction Analytics | 6.2 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 10 |  Squaretalk Contact Center Analytics | 6.0 | RecognisedAPIDocumented | $25/mo | No | 25 /user/mo | Yes | View |
| 11 | Joulica Contact Center Analytics | 5.9 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 12 | Enthu.AI | 5.9 | RecognisedAPIDocumented | $59/mo | No | — | — | View |
| 13 | Convin | 5.8 | RecognisedAPIDocumented | Free | — | — | — | View |
| 14 | Analyza | 5.6 | RecognisedAPIDocumented | — | — | — | — | View |
| 15 |  Omind AIQMS | 5.6 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 16 | Oryx QA | 5.4 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 17 |  Hear | 5.3 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 18 | ASAPP Interaction Intelligence | 5.2 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 19 | NICE CXone | 5.2 | RecognisedAPIDocumented | $0.25/mo | No | — | Yes | View |
| 20 | Daisee | 5.1 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 21 | Sprinklr Service | 4.5 | RecognisedAPIDocumented | — | — | — | — | View |
| 22 |  Medallia | 4.3 | RecognisedAPIDocumented | — | — | — | — | View |
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which contact center analytics software is ranked first on Inferse?
CallMiner Eureka is ranked #1 of 22 with a score of 8.4. Level AI Contact Center Analytics is second and Amazon Connect third.
How many of these have a free plan?
1 of the 22 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, NICE CXone has the lowest first paid tier we found: $0.25/mo.
How is this list ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it. Paid placements never change a rank.