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Serviceaide Intelligent Service Management

API—OSS—FREE—DOCS4/5
SI5.3#37 of 50
outWeb—Windows—Mac—Linux—Android—iOS

Ranked in IT SLA Management Software ·No free plan on record· paid from $1,800/mo

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About

Serviceaide Intelligent Service Management is ranked #37 of 50 in IT SLA management software on Inferse. It runs on Self-hosted, Web. Paid plans start at $1,800/mo.

Facts

Purpose
ISM is an enterprise-class, multi-function service management suite for IT and business service desks.serviceaide.com · 4 Oct 2026
ITIL processes
The ISM datasheet says the product includes nine ITIL processes out of the box, verified by Pink Elephant in 2019.serviceaide.com · 4 Oct 2026
Configuration
The datasheet describes an intuitive interface, no-code implementation, an action-based GUI, and a workflow engine.serviceaide.com · 4 Oct 2026
AI ticket handling
ISM can prioritize service requests, assign tickets, recommend solutions, and auto-populate critical ticket fields using machine learning.serviceaide.com · 4 Oct 2026
Virtual agent
ISM integrates with Luma Virtual Agent, which uses natural-language conversations to automate repetitive tasks and support self-help.serviceaide.com · 4 Oct 2026
Hosting and deployment
ISM is available as SaaS and can also be deployed on premises; the datasheet says it is hosted in multiple data centers worldwide.serviceaide.com · 4 Oct 2026
Availability
Serviceaide states that ISM exceeds 99.9% availability.serviceaide.com · 4 Oct 2026
Updates
The SaaS service receives monthly maintenance updates and quarterly feature releases, with customers updated automatically.serviceaide.com · 4 Oct 2026
Security
The ISM datasheet says its security measures follow Cloud Security Alliance best practices.serviceaide.com · 4 Oct 2026
Multi-tenancy
ISM supports multi-tenancy and the datasheet identifies MSP, BPO, and ITO providers as beneficiaries.serviceaide.com · 4 Oct 2026
Departments
The current AISM product page describes service management for HR, IT, operations, compliance, customers, and other verticals.serviceaide.com · 4 Oct 2026
Support
Serviceaide's product page displays a customer testimonial praising timely responses from its support team.serviceaide.com · 4 Oct 2026

Company

Headquarters
Santa Clara, California, United Statesserviceaide.com · 28 Sept 2026

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Where it ranks on Inferse

Sources