Verint CX Analytics

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About

Verint CX Analytics is ranked #12 of 27 in customer experience analytics software on Inferse. It runs on Web.

Compared on customer experience analytics software

Sentiment analysis: Yesverint.com
Journey analysis: Yesverint.com
Interaction analytics: Yesverint.com
Feedback channels: omnichannelverint.com
Text analytics: Yesverint.com

Facts

Purpose: Verint CX Analytics uses AI to surface customer experience insights from customer interactions across channels.verint.com · 3 Oct 2026
Interaction analysis: CX Intelligence analyzes voice and digital conversations across human and AI agents.verint.com · 3 Oct 2026
Transcription: Verint says Exact Transcription Bot provides transcription accuracy above 90% and captures speaker-separated transcripts and metadata.verint.com · 3 Oct 2026
Natural-language insights: Data Insights Bot lets users query interaction, experience, and workforce data in natural language and surfaces trends, anomalies, and correlations.verint.com · 3 Oct 2026
Voice of the Customer: Verint Voice of the Customer surfaces trends, risks, and opportunities from customer signals including surveys, conversations, digital behavior, and transaction patterns.verint.com · 3 Oct 2026
Integrations: Verint says its CX Automation Platform runs on existing infrastructure and integrates with any CCaaS, CRM, or AI model.verint.com · 3 Oct 2026
Intended users: Verint describes CX analytics as helping organizations, business leaders, analysts, and IT developers understand contact-center trends and anomalies.verint.com · 3 Oct 2026
Security: Verint says its cybersecurity program uses frameworks including SOC 2, PCI-DSS, ISO 27001, NIST CSF, and NIST 800-53, and that applicable products and services may have relevant certifications or conformance.verint.com · 3 Oct 2026
Support: Verint offers customer self-service support, live product support, a knowledge base, support tickets, documentation, and training through Verint Connect.verint.com · 3 Oct 2026
Pricing availability: The product page offers a demo and directs visitors to contact sales; it does not state a price.verint.com · 3 Oct 2026
Purpose: Verint CX Analytics uses AI to surface customer experience insights from interactions across channels to help improve customer experience, increase revenue, and lower costs.verint.com · 3 Oct 2026
Target users: The product is designed for organizations and their business leaders, analysts, and IT developers working with contact center behavioral data.verint.com · 3 Oct 2026
Omnichannel analysis: CX Intelligence provides visibility into voice and digital conversations involving human and AI agents.verint.com · 3 Oct 2026
GenAI insights: Genie Bot generates validated insights from customer interactions captured by Verint Speech Analytics and Calabrio Conversation Intelligence.verint.com · 3 Oct 2026
Transcription: Exact Transcription Bot produces speaker-separated transcripts and metadata, and Verint states its transcription accuracy is above 90%.verint.com · 3 Oct 2026
Natural-language queries: Data Insights Bot lets users ask questions in natural language and surfaces trends, anomalies, and correlations across interaction, experience, and workforce data.verint.com · 3 Oct 2026
Voice of the Customer: Verint Voice of the Customer captures and unifies feedback across speech, digital, survey, and behavioral channels on an AI-powered platform.verint.com · 3 Oct 2026
Integrations: Verint Integration Studio lists Salesforce, Microsoft, Workday, and ServiceNow as examples, and says it offers more than 500 connectors across 300 vendors.verint.com · 3 Oct 2026
Deployment: The brochure describes CX Analytics as part of Verint's cloud solutions and says its modular capabilities can be adopted at an organization's own pace.verint.com · 3 Oct 2026
Feature availability: Verint says brochure features are subject to change and that not all functionality is available in all configurations.verint.com · 3 Oct 2026
Company scale: Verint says it is headquartered in Melville, New York, serves customers in more than 175 countries, and has about 4,000 dedicated professionals.verint.com · 3 Oct 2026

Company

Company headquarters: Verint lists its worldwide headquarters at 225 Broadhollow Road, Suite 130, Melville, New York 11747.verint.com · 3 Oct 2026
Company founded: A Verint company fact sheet states that Verint was founded in 1994.verint.com · 3 Oct 2026
Headquarters: Melville, New York, USAverint.com · 28 Sept 2026