Best Customer Experience Analytics Software in 2026
Updated
In short: Fullstory is ranked #1 of 21 as of 3 October 2026, ahead of Clootrack and Level AI Contact Center Analytics. The best-ranked option with a free plan is Qualtrics. The lowest first paid tier on this page is NICE CXone at $0.25/mo.
21 customer experience analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
| # | Platform | Score | Why | From | Free plan | Paid from | Sentiment analysis | |
|---|---|---|---|---|---|---|---|---|
| 1 | Fullstory | 8.8 | RecognisedAPIDocumented | Free | Yes | — | — | View |
| 2 | Clootrack | 8.0 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 3 | Level AI Contact Center Analytics | 8.0 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 4 | Qualtrics | 7.9 | RecognisedAPIDocumented | $420/mo | Yes | — | — | View |
| 5 | CallMiner Eureka | 7.8 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 6 |  QuestionPro | 7.6 | RecognisedAPIDocumented | $83/mo | Yes | 83 /user/mo | — | View |
| 7 | Checkbox Voice of Customer | 7.4 | RecognisedAPIDocumented | $30/mo | No | 30 /user/mo | Yes | View |
| 8 | Glassbox | 6.8 | RecognisedAPIDocumented | — | — | — | — | View |
| 9 |  Thematic | 6.8 | RecognisedAPIDocumented | $2083.33/mo | No | — | Yes | View |
| 10 | Woopra | 6.6 | RecognisedAPIDocumented | $999/mo | No | — | — | View |
| 11 |  Verint CX Analytics | 6.4 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 12 | Chattermill | 6.2 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 13 | Adobe Customer Journey Analytics | 6.1 | RecognisedAPIDocumented | — | — | — | — | View |
| 14 |  Medallia | 5.9 | RecognisedAPIDocumented | — | — | — | — | View |
| 15 | Keatext | 5.5 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 16 | Sprinklr Service | 5.4 | RecognisedAPIDocumented | — | — | — | — | View |
| 17 | NICE CXone | 5.3 | RecognisedAPIDocumented | $0.25/mo | No | — | — | View |
| 18 | Alida | 5.1 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 19 |  Orvera AI Voice of Customer | 4.9 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 20 | Unwrap | 4.6 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 21 | SentiSum | 4.5 | RecognisedAPIDocumented | — | No | — | Yes | View |
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer experience analytics software is ranked first on Inferse?
Fullstory is ranked #1 of 21 with a score of 8.8. Clootrack is second and Level AI Contact Center Analytics third.
How many of these have a free plan?
3 of the 21 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, NICE CXone has the lowest first paid tier we found: $0.25/mo.
How is this list ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it. Paid placements never change a rank.