Best Communications Platforms as a Service in 2026
Updated
In short: Gupshup is ranked #1 of 13 as of 3 October 2026, ahead of Airtel IQ and Telesign Communications Platform. The best-ranked option with a free plan is Orbit by Devotel. The lowest first paid tier on this page is Exotel Contact Center at $70/mo.
13 communications platforms as a service ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
| # | Platform | Score | Why | From | Free plan | Paid from | Channels supported | |
|---|---|---|---|---|---|---|---|---|
| 1 | Gupshup | 8.7 | RecognisedAPIDocumented | Free | No | — | — | View |
| 2 | Airtel IQ | 8.6 | RecognisedAPIDocumented | — | — | — | voice, SMS, WhatsApp | View |
| 3 |  Telesign Communications Platform | 8.6 | RecognisedAPIDocumented | — | No | — | SMS, MMS, email, RCS, WhatsApp, Viber, voice | View |
| 4 |  Orbit by Devotel | 8.1 | RecognisedAPIDocumented | Free | Yes | — | — | View |
| 5 | Infobip Voice API | 7.8 | RecognisedAPIDocumented | — | No | — | — | View |
| 6 | Dollu CCaaS | 7.2 | RecognisedAPIDocumented | — | — | — | — | View |
| 7 |  Exotel Contact Center | 7.1 | RecognisedAPIDocumented | $70/mo | — | — | — | View |
| 8 |  Webex App | 5.9 | RecognisedAPIDocumented | Free | — | — | — | View |
| 9 |  EnableX Video API | 5.8 | RecognisedAPIDocumented | — | No | — | — | View |
| 10 |  Twixor | 5.8 | RecognisedAPIDocumented | — | — | — | — | View |
| 11 | Twilio Segment | 5.7 | RecognisedAPIDocumented | $120/mo | Yes | 120 /mo | — | View |
| 12 |  Kaleyra Voice API | 5.1 | RecognisedAPIDocumented | — | — | — | — | View |
| 13 |  ValueFirst RCS Business Messaging | 5.1 | RecognisedAPIDocumented | — | — | — | RCS | View |
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which communications platforms as a service is ranked first on Inferse?
Gupshup is ranked #1 of 13 with a score of 8.7. Airtel IQ is second and Telesign Communications Platform third.
How many of these have a free plan?
4 of the 13 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Exotel Contact Center has the lowest first paid tier we found: $70/mo.
How is this list ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it. Paid placements never change a rank.