Exotel Contact Center

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Output—per 1M tokens

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About

Exotel Contact Center is ranked #9 of 32 in contact center software on Inferse. It runs on API, Linux, macOS, Web, Windows. There is no free plan. A free trial is offered. Paid plans start at $70/mo.

Compared on contact center software

Inbound calling: Yesexotel.com
Outbound dialer: Yesexotel.com
IVR builder: Yesexotel.com
Digital channel scope: omnichannelexotel.com

Facts

Outbound dialer: Yesexotel.com · 23 Sept 2026
Purpose: The cloud contact center manages inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through an internet connection.exotel.com · 30 Sept 2026
Omnichannel: The platform manages SMS, WhatsApp, voice calls, video conferencing and more from one interface.exotel.com · 30 Sept 2026
IVR: It provides multi-level IVR and a drag-and-drop IVR builder for call flows, voicemail and custom greetings.exotel.com · 30 Sept 2026
Automation: Automated SMS, prerecorded calls and autodialers are available to streamline processes and save agent time.exotel.com · 30 Sept 2026
Call recording: The system can automatically record incoming and outgoing calls for training or conflict resolution.exotel.com · 30 Sept 2026
Deployment: Deployment options include public cloud, on-premises, private cloud and hybrid models.exotel.com · 30 Sept 2026
Integrations: Exotel supports integrations with CRMs, helpdesk software, messaging apps and custom applications through prebuilt or customized plugins.exotel.com · 30 Sept 2026
CRM examples: Official integration documentation lists Salesforce, Zoho CRM, Zoho Desk, Freshdesk, HubSpot and LeadSquared among supported CRM integrations.support.exotel.com · 30 Sept 2026
Security compliance: The contact center page states compliance with ISO 27001, ISO 27018, PCI-DSS, VAPT and GDPR standards.exotel.com · 30 Sept 2026
Account security: Exotel supports two-factor authentication requiring phone number verification in addition to username and password.exotel.com · 30 Sept 2026
Support: Exotel advertises 24×7 customer support via phone, email and Twitter.exotel.com · 30 Sept 2026
Plan limitation: Voice Streaming (Agent Stream) is excluded from the listed plans and is available separately with pricing provided on request.exotel.com · 30 Sept 2026
Trial signup: The signup page offers a trial account with free SMS and call credits and access to 24/7 customer support and resources.my.exotel.com · 30 Sept 2026