Business Operations·Standings

Conversational Intelligence Software

Conversational intelligence software helps teams review and improve customer conversations; the choice depends on the features you need and where the software runs.

Compare real-time assistance, sentiment analysis, coaching tools, scorecards, conversation search, channel coverage, and supported languages. The board also shows a signal score out of 10, plus marks for a public API, open-source code, and a free tier.

  • 25 platforms
  • 4 with a public API on this page
  • 5 with a free tier
  • Checked 28 Sept 2026
  1. 1
    A
    Apolloapollo.io

    Apollo describes itself as a data intelligence and sales engagement platform for go-to-market teams.

    7.5 APIOpenFree Free tier · from $49/mo
  2. 2
    F
    Fathomfathom.ai

    A meeting bot provides transcripts, summaries, and action items; a free plan is available.

    6.7 APIOpenFree Free tier · from $15/mo
  3. 3
    C
    Convinconvin.ai

    Contact center software records customer conversations and turns them into transcripts and analysis.

    6.6 APIOpenFree Free tier
  4. 4
    A
    Avomaavoma.com

    Meeting software available on web, mobile, Mac, API, and browser extension.

    6.3 APIOpenFree From $19/mo
  5. 5
    J
    Jiminnyjiminny.com

    Jiminny is a conversation and revenue intelligence platform that captures emails, phone calls, and video calls, analyzes them, and syncs insights to a CRM.

    6.3 APIOpenFree Free tier · from $42/mo
  6. 6
    MD
    Microsoft Dynamics 365 Salesmicrosoft.com

    Sales software runs on web and mobile, offers an API, and includes a 30-day trial.

    6.2 APIOpenFree —
  7. 7
    FA
    Fireflies.aifireflies.ai

    Meeting transcription creates summaries and tasks, with a free plan available.

    6.1 APIOpenFree Free tier · from $10/mo
  8. 8
    S
    Salesloftsalesloft.com

    Sales software that organizes lead follow-up and provides insights from sales conversations.

    5.5 APIOpenFree —
  9. 9
    S
    Seismicseismic.com

    The Seismic Enablement Cloud brings together resources, training, and coaching for customer-facing teams to help them maximize buyer interactions.

    5.5 APIOpenFree —
  10. 10
    E
    ExecVisionexecvision.io

    Conversation platform transcribes calls and web meetings, with keyword alerts, search, and dashboards.

    5.3 APIOpenFree —
  11. 11
    O
    Outreachoutreach.ai

    Revenue platform automates prospect messages, sequences, coaching, and pipeline management.

    5.2 APIOpenFree —
  12. 12
    I
    Infinityinfinity.co

    Call tracking connects inbound calls to marketing campaigns, channels, keywords, and visitor journeys.

    5.2 APIOpenFree $249 usage-based
  13. 13
    AI
    5.0 APIOpenFree —
  14. 14
    VI
    Verint Interaction Analyticsverint.com

    It uses AI, natural language processing, and machine learning to turn customer interactions into structured insights about sentiment, agent behavior, topics…

    5.0 APIOpenFree —
  15. 15
    CC
    Clari Copilotprod.clari.com

    Sales call tool transcribes conversations live and updates pipeline, forecasts, and CRM records.

    5.0 APIOpenFree —
  16. 16
    RI
    Revenue.iorevenue.io

    Sales software for Salesforce with a dialer, conversation insights, coaching, and AI.

    5.0 APIOpenFree —
  17. 17
    CE
    CallMiner Eurekacallminer.com

    Conversation analysis covers voice and digital channels, journeys, sentiment, and agent scoring.

    4.9 APIOpenFree —
  18. 18
    DS
    Dialpad Selldialpad.com

    Sales software with CRM integrations, available on web, desktop, and mobile.

    4.8 APIOpenFree From $15/mo
  19. 19
    OA
    Observe.AI Real-Time Agent Assistobserve.ai

    Real-Time Agent Assist provides agents with in-the-moment guidance and coaching to help them follow processes, meet compliance requirements, and serve…

    4.7 APIOpenFree —
  20. 20
    GE
    Gong Engagegong.io
    4.4 APIOpenFree —
  21. 21
    TC
    Twilio Conversation Intelligencetwilio.com

    Web software that detects sentiment and intent, searches conversations, and maps customer journeys.

    4.3 APIOpenFree From $0.01/mo
  22. 22
    C
    Choruszoominfo.com
    4.2 APIOpenFree —
  23. 23
    MC
    4.1 APIOpenFree —
  24. 24
    OC
    4.1 APIOpenFree —
  25. 25
    NI
    4.0 APIOpenFree —

Places #1, #2, #3, #4, #5 on this board are open to sponsors. Take #1 · Other ways to advertise

How to choose

Which conversation features do I need?

Start with the work you want the software to support: compare real-time assistance, sentiment analysis, coaching tools, custom scorecards, and conversation search.

Check channel coverage and supported languages too, so the listed capabilities fit the conversations you handle.

Where does the software need to run?

Choose a tool that lists a platform your team can use, such as web, iOS, Android, a browser extension, macOS, or an API.

A public API mark indicates that an API is listed; it does not by itself describe what the API can connect to or do. Check the product details for that information.

How can I compare plans and prices?

Check whether a free plan or free trial is listed, then compare the paid starting price where one is available. A free trial is not the same as a free plan.

Some listed products show pricing on request rather than a public starting price. For example, Apollo and Fathom list free plans, while Dialpad Sell lists a 14-day trial and a starting price.

Do I need an API or open-source code?

If another app needs to exchange information with the software, check whether it has a public API and confirm that the API supports the connection you need.

If you need to inspect or change the code, check the open-source mark and the product's license. A mark alone does not explain the terms.

Questions

What does conversational intelligence software do?

It helps teams review and improve customer conversations. Compare features such as sentiment analysis, coaching tools, conversation search, and real-time assistance.

How do I know if a tool works on my device?

Check its listed platforms, which may include web, iOS, Android, macOS, a browser extension, or an API.

Does a free trial mean the software has a free plan?

No. A free trial is time-limited access; a free plan is a separate plan. Check both marks and the product's pricing details.

What does pricing on request mean?

The listed price is not a public starting price. You need to ask the provider for pricing details.

What does the signal score measure?

It reflects published information about use, public API availability, documentation depth, open-source code, and a free tier to try.

Some top positions on this board can be paid placements, standing where they were sold. The facts on each platform are not for sale. How we rank · Disclosure