Observe.AI Real-Time Agent Assist

About

Observe.AI Real-Time Agent Assist is ranked #12 of 26 in agent assist software on Inferse. It runs on API. There is no free plan.

Compared on agent assist software

Real-time guidance

Yesobserve.ai

Knowledge retrieval

Yesobserve.ai

Conversation summaries

Yesobserve.ai

Next-best actions

Yesobserve.ai

Supported channels

multichannelobserve.ai

Facts

Purpose

Real-Time Agent Assist provides agents with in-the-moment guidance and coaching to help them follow processes, meet compliance requirements, and serve customers.observe.ai · 3 Oct 2026

Scripts and prompts

Agents see visual checklists, while AI-powered alerts and dynamic prompts can surface supportive information based on conversation context.observe.ai · 3 Oct 2026

Supervisor tools

Supervisor Assist gives supervisors a view of active conversations with contextual details to help identify interactions that need assistance.observe.ai · 3 Oct 2026

AI handoffs

Context-rich summaries help agents continue conversations when customers are transferred from AI agents.observe.ai · 3 Oct 2026

Customization

Experience Designer lets teams customize real-time assist elements and simulate the expected agent experience with historical data before deployment.observe.ai · 3 Oct 2026

Knowledge and after-call work

The real-time AI ecosystem includes knowledge search and automatic call summarization, formatting, and system routing.observe.ai · 3 Oct 2026

Integrations

Observe.AI says it offers 250+ integrations across systems including CRM, CCaaS, BI, knowledge management, telephony/chat, and ticketing, plus open APIs and Model Context Protocol support.observe.ai · 3 Oct 2026

Security

The company lists ISO 27001, PCI Level 1, HITRUST r2, and SOC 2 Type II certifications, and says it is HIPAA and EU AI Act compliant.observe.ai · 3 Oct 2026

Data controls

Observe.AI says it encrypts data in transit and at rest, redacts PII/PCI/PHI before model processing, and offers SSO, MFA, granular RBAC, and BYOK/KYOK.observe.ai · 3 Oct 2026

Retention and residency

The trust page lists configurable 13-month retention and data residency in the US, Canada, EU, and Australia.observe.ai · 3 Oct 2026

Reliability

Observe.AI states availability of at least 99.9% uptime and 24/7 monitoring.observe.ai · 3 Oct 2026

Support

The company links to its Help Center for support and offers personalized demos through its sales team.observe.ai · 3 Oct 2026

Intended customers

Observe.AI describes its market as enterprise customer experience operations, including financial services, healthcare, insurance, transportation, travel and hospitality, and utilities.observe.ai · 3 Oct 2026

Company

Founded

2017observe.ai · 28 Sept 2026

Headquarters

Redwood City, California, USAobserve.ai · 28 Sept 2026

Where it ranks on Inferse

• Best Agent Assist Software in 2026#12 of 26

Sources

• observe.ai/real-time/agent-assist· checked 3 Oct 2026
• observe.ai/platform/integrations· checked 3 Oct 2026
• observe.ai/trust· checked 3 Oct 2026
• observe.ai/demo· checked 3 Oct 2026
• observe.ai/llm-info· checked 3 Oct 2026