Best IT Incident Management Software in 2026
Updated
28 IT incident management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
28ranked
1free plans on this page
$13/molowest paid tier
8 Oct 2026last checked
IT Incident Management Software, one module each. A lit port is something its maker publishes; 0 of the 3 on this page have a public API.
- 26 ManageEngine ServiceDesk Plus API not on recordOSS not on recordFREE not on recordDOCS 5.2$13/mo
- 27 ServiceNow ITSM API not on recordOSS not on recordFREE not on recordDOCS 5.2
- 28 Callu API not on recordOSS not on recordFREE not on recordDOCS 5.1Free
Compare all 3 in a table
| # | Platform | Score | Free plan | From | Free plan | Paid from | On-call scheduling | Escalation policies |
|---|---|---|---|---|---|---|---|---|
| 26 | ManageEngine ServiceDesk Plus | 5.2 | No | $13/mo | Yes | — | — | — |
| 27 | ServiceNow ITSM | 5.2 | No | — | No | — | Yes | Yes |
| 28 | Callu | 5.1 | Free plan | Free | Yes | — | Yes | Yes |
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