Best Social Customer Service Software in 2026
Updated
In short: Mixdesk is ranked #1 of 27 as of 2 October 2026, ahead of Respond.io and Sendiee Teambox. The best-ranked option with a free plan is Sendiee Teambox. The lowest first paid tier on this page is Sendiee Teambox at $1.83/mo.
27 social customer service software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
| # | Platform | Score | Why | From | Free plan | Paid from | Social accounts | |
|---|---|---|---|---|---|---|---|---|
| 1 | Mixdesk | 9.0 | RecognisedAPIDocumented | $49/mo | Yes | — | 10 | View |
| 2 | Respond.io | 7.9 | RecognisedAPIDocumented | $79/mo | No | — | — | View |
| 3 | Sendiee Teambox | 7.5 | RecognisedAPIDocumented | $1.83/mo | Yes | — | 2 | View |
| 4 | AmmarAI Smart Inbox | 7.2 | RecognisedAPIDocumented | $9.99/mo | Yes | — | — | View |
| 5 | Tidio | 6.6 | RecognisedAPIDocumented | $24.17/mo | Yes | — | — | View |
| 6 |  Suppogate | 6.5 | RecognisedAPIDocumented | — | — | — | — | View |
| 7 |  Soclo | 6.5 | RecognisedAPIDocumented | $7.99/mo | Yes | — | — | View |
| 8 | Meridian | 6.4 | RecognisedAPIDocumented | — | — | — | — | View |
| 9 |  Upcellia | 6.4 | RecognisedAPIDocumented | $19/mo | Yes | — | 2 | View |
| 10 | BrandBastion Agent+ | 6.3 | RecognisedAPIDocumented | — | No | — | — | View |
| 11 |  Pancake | 6.0 | RecognisedAPIDocumented | — | No | — | 1 | View |
| 12 |  Statusbrew | 6.0 | RecognisedAPIDocumented | — | No | — | 5 | View |
| 13 | eksis | 6.0 | RecognisedAPIDocumented | — | Yes | — | 20 | View |
| 14 | NapoleonCat | 5.9 | RecognisedAPIDocumented | $89/mo | No | — | 5 | View |
| 15 | Sprinklr Service | 5.8 | RecognisedAPIDocumented | — | — | — | — | View |
| 16 | SleekFlow | 5.6 | RecognisedAPIDocumented | — | No | — | — | View |
| 17 | DelightChat | 5.5 | RecognisedAPIDocumented | — | No | — | — | View |
| 18 | Sociality.io | 5.5 | RecognisedAPIDocumented | $99/mo | No | — | 10 | View |
| 19 |  Superplural Omni | 5.4 | RecognisedAPIDocumented | — | — | — | — | View |
| 20 | Medal Social Inbox | 5.2 | RecognisedAPIDocumented | — | No | — | 13 | View |
| 21 | Verint Social | 5.2 | RecognisedAPIDocumented | — | — | — | — | View |
| 22 |  Emplifi | 5.1 | RecognisedAPIDocumented | — | No | — | — | View |
| 23 | Trengo | 5.1 | RecognisedAPIDocumented | €299/mo | No | — | — | View |
| 24 |  SVARA | 4.9 | RecognisedAPIDocumented | — | No | — | 1 | View |
| 25 | Chattrik Omni Channel | 4.8 | RecognisedAPIDocumented | — | No | 9.99 /user/mo | 2 | View |
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which social customer service software is ranked first on Inferse?
Mixdesk is ranked #1 of 27 with a score of 9.0. Respond.io is second and Sendiee Teambox third.
How many of these have a free plan?
5 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Sendiee Teambox has the lowest first paid tier we found: $1.83/mo.
How is this list ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it. Paid placements never change a rank.