Medal Social Inbox
API—OSS—FREE—DOCS4/5
MS5.2#30 of 43
outWeb—Windows—Mac—LinuxoutAndroidoutiOS
Ranked in Social Media Customer Service Software ·No free plan on record· paid from $129/mo
About
Medal Social Inbox is ranked #30 of 43 in social media customer service software on Inferse. It runs on Android, iOS, Web. There is no free plan. Paid plans start at $129/mo.
Compared on social media customer service software
- Free plan
- Nomedalsocial.com
- Social accounts
- 13medalsocial.com
- Unified social inbox
- Yesmedalsocial.com
- Comment management
- Yesmedalsocial.com
- Reply automation
- Yesmedalsocial.com
- Team assignment
- Yesmedalsocial.com
- Mobile app
- Yesmedalsocial.com
Facts
- Unified inbox
- The inbox brings DMs, comments, mentions, emails, and form submissions into one threaded feed with channel, sentiment, and contact-stage filters.medalsocial.com · 4 Oct 2026
- Channels
- The inbox page lists X, Instagram, LinkedIn, TikTok, YouTube, email, and forms as supported channels.medalsocial.com · 4 Oct 2026
- AI replies
- Pilot drafts replies in the brand voice using conversation and CRM context, and users can review, edit, send, or hand off a draft.medalsocial.com · 4 Oct 2026
- Automation controls
- Per-channel rules include working hours, auto-replies, signatures, spam and bot filtering, and routing urgent conversations to people.medalsocial.com · 4 Oct 2026
- Team queues
- Team queues support round-robin assignment, assignment by channel, language, or sentiment, plus SLAs and response-time tracking; this is available on the Team plan and up.medalsocial.com · 4 Oct 2026
- AI reply modes
- AI can be set to draft only by default, draft and send after a delay, or fully automate replies for specified scopes.medalsocial.com · 4 Oct 2026
- Language handling
- Pilot detects the language of a DM and replies in kind; unsupported languages can be routed to a human.medalsocial.com · 4 Oct 2026
- Integrations
- The company says its plans include Zapier and webhooks, and the inbox can use CRM context when drafting replies.medalsocial.com · 4 Oct 2026
- Security and privacy
- The maker says every plan includes two-factor authentication and GDPR data export and deletion; Business and higher include audit logs.medalsocial.com · 4 Oct 2026
- Support
- The inbox supports one-click handoff to a teammate with email or in-app notification; plan support is community for Creator, email for Business, and a shared Slack channel plus CSM for Enterprise.medalsocial.com · 4 Oct 2026
- Notable limit
- The inbox FAQ says SMS is on the roadmap for Q3 2026 and email-to-SMS forwarding is the current bridge.medalsocial.com · 4 Oct 2026
- Mobile apps
- Medal Social says its mobile app is available from the App Store and Google Play and syncs with the web app.staging.medalsocial.com · 4 Oct 2026
- Intended users
- The inbox page describes use cases for founders, support teams, and ecommerce teams.medalsocial.com · 4 Oct 2026
Best Medal Social Inbox alternatives
See all 20
Where it ranks on Inferse
Sources
- medalsocial.com/products/inbox· checked 4 Oct 2026
- medalsocial.com/pricing/plans· checked 4 Oct 2026
- staging.medalsocial.com/docs/apps/mobile-app· checked 4 Oct 2026