Customer Service·Standings

Compare Support Analytics Software

Support analytics tools help teams review support conversations and tickets; choose based on the support data they can use and the analysis you need. Compare conversation analytics, sentiment analysis and custom dashboards, along with refresh timing and data retention.

The signal score is out of 10. Marks show whether a tool has a public API, open-source code or a free tier; check those alongside platform availability and pricing before choosing.

• 25 platforms
• 5 with a public API on this page
• 8 with a free tier
• Checked 7 Oct 2026

1. #PlatformSignalPlugs inPrice
2. 1
   F

   Freshdeskfreshworks.com

   Support tool offering API access, response-deadline controls and a free plan.

   7.3 APIOpenFree Free tier · from $19/mo
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3. 2
   S

   Sympoqsympoq.com

   API-connected support tool with a free plan, shared inbox, SLA management and help center.

   6.6 APIOpenFree Free tier · from €49/mo
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4. 3
   I

   Intercomintercom.com

   Paid website chatbot available on web, iOS and Android, with a 14-day trial.

   6.2 APIOpenFree From $19/mo
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5. 4
   MD

   Microsoft Dynamics 365 Salesmicrosoft.com

   Dynamics 365 Sales is a CRM solution that helps sales teams close deals and improve team productivity.

   6.2 APIOpenFree —
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6. 5
   ZA

   Zoho Analyticszoho.com

   Business analytics supports hybrid self-hosting, with a free plan and annual paid plans from $24 monthly.

   6.1 APIOpenFree Free tier
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7. 6
   GC

   GoTo Contact Centergoto.com

   Contact center service for incoming and outgoing calls, IVR menus and digital channels.

   5.9 APIOpenFree From $29.95/mo
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8. 7
   SS

   Salesforce Service Cloudsalesforce.com

   Support software with API access, shared inbox, SLA tools, help center and ticket automation.

   5.8 APIOpenFree From $25/mo
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9. 8
   C

   Chatdrillchatdrill.com

   Web support chat with a free plan, chatbot, live agents, visitor tracking and multiple channels.

   5.7 APIOpenFree Free tier · from $35/mo
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10. 9
    FI

    Five9 Interaction Analyticsfive9.com

    Paid tool for conversation trends, topic detection, quality scores and recorded-call transcripts.

    5.5 APIOpenFree From $119/mo
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11. 10
    SS

    Sprinklr Servicesprinklr.com

    Paid web and API service that collects customer-service requests in a shared inbox.

    5.2 APIOpenFree —
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12. 11
    LA

    Level AI Contact Center Analyticsthelevel.ai

    The analytics platform analyzes calls, chats, and emails to surface agent and team performance, QA scores, CSAT, call drivers, trends, and contact center KPIs.

    5.2 APIOpenFree —
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13. 12
    AI

    ASAPP Interaction Intelligenceasapp.com

    Customer record linking intent, conversations and context, with question-based insights and root-cause analysis.

    5.0 APIOpenFree —
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14. 13
    VI

    Verint Interaction Analyticsverint.com

    Interaction analytics finds sentiment and topics in calls, chats, and desktop activity; pricing is on request.

    5.0 APIOpenFree —
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15. 14
    T

    Thematicgetthematic.com

    Customer feedback software finds themes and scores, with API and web access; plans start at $25,000 yearly.

    5.0 APIOpenFree From $25,000/yr
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16. 15
    CE

    CallMiner Eurekacallminer.com

    Paid service for reviewing voice and digital contacts, tracking customer sentiment and coaching agents.

    4.9 APIOpenFree —
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17. 16
    OA

    Observe.AI Conversation Intelligenceobserve.ai

    Paid web platform evaluating all interactions, guiding agents and handling voice and chat inquiries with AI.

    4.9 APIOpenFree —
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18. 17
    Q

    Querriquerri.com

    Web sales analytics with a free plan for forecasting revenue, pipelines, quotas and deal risk.

    4.8 APIOpenFree Free tier
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19. 18
    AB

    Atlas by Nomicatlas.nomic.ai

    Web tool with a free plan for exploring support data from CSV, JSON or Hugging Face.

    4.8 APIOpenFree Free tier
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20. 19
    BI

    Bird Inbox Analyticsbird.com

    Free web analytics for Bird chat, email, voice and social channels, with live dashboards.

    4.8 APIOpenFree Free tier
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21. 20
    QS

    Qvasa SLA Managementqvasa.com

    Cloud SLA tool with a free plan, breach alerts, business-hour calendars and basic reports.

    4.8 APIOpenFree Free tier
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22. 21
    SC

    Squaretalk Contact Center Analyticssquaretalk.com

    Windows contact-center analysis tool with annual plans from $25 per user monthly.

    4.5 APIOpenFree From $25/mo
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23. 22
    NC

    NICE CXonenice.com

    Browser-based contact-center service with plans from $110 monthly and no free plan.

    4.4 APIOpenFree From $110/mo
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24. 23
    ZE

    Zendesk Explorezendesk.com

    Service reporting offers interactive reports and scheduled delivery, starting at $19 per user monthly, billed yearly.

    4.3 APIOpenFree From $19/mo
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25. 24
    OC

    OpenText Contact Center Analyticsopentext.com

    Web-based paid tool for analyzing contact-center speech and caller sentiment.

    4.1 APIOpenFree —
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26. 25
    TI

    Talkdesk Interaction & Quality Analyticstalkdesk.com

    Contact center analytics maps customer journeys across channels and exports data; plans start at $85 per user monthly.

    4.1 APIOpenFree —
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Places #1, #2, #3, #4, #5 on this board are open to sponsors. Take #1 · Other ways to advertise

How to choose

Which support data sources does it need to use?

Start by checking the support data sources listed for a tool. Confirm they match the conversations or tickets you want to analyze before comparing other features.

Which conversation and sentiment analysis features do I need?

Compare conversation analytics and sentiment analysis separately.

Do I need custom dashboards?

Check whether custom dashboards are listed if you need to shape how results are displayed. Also compare the data refresh interval, which indicates how often the displayed data is updated.

How can I compare price and access?

Check the free-plan and paid-from details, and look for a free trial if you want to try a tool before paying. Some listed pricing is available on request, so the board may not show a starting price.

Check platform availability too. Web and API are among the listed platform options; availability varies by tool.

How long should support data be retained?

Compare the listed data-retention details with your needs before choosing. If retention information is not clear, ask the provider how long the tool keeps support data.

Questions

What is support analytics software?

It is software for analyzing support data. The comparison fields include support data sources, conversation analytics, sentiment analysis, dashboards, refresh interval and data retention.

How do I choose support analytics software?

Check that the tool can use your support data, then compare the analysis features, dashboards, refresh interval, retention, platform availability and pricing.

Is there free support analytics software?

Free-plan details are listed for tools where available. For example, Atlas by Nomic and Bird Inbox Analytics are marked as having a free plan.

What does the signal score mean?

It is a score out of 10 based on published information about usage, public API availability, documentation depth, open-source code and a free tier.

What platforms can support analytics tools run on?

Listed platform options include web, API, Android, iOS, Windows and self-hosted. Check an individual tool's listing for its available platforms.

Some top positions on this board can be paid placements, standing where they were sold. The facts on each platform are not for sale. How we rank · Disclosure