Observe.AI Conversation Intelligence

Input—per 1M tokens

Output—per 1M tokens

Context—tokens

WeightsClosed

About

Observe.AI Conversation Intelligence is ranked #7 of 26 in speech analytics software on Inferse. It runs on Web. There is no free plan.

Compared on speech analytics software

Free plan: Noobserve.ai
Coaching workflows: Yesobserve.ai
AI-assisted scoring: Yesobserve.ai
Calibration tools: Yesobserve.ai
Compliance reviews: Yesobserve.ai
QA channels: omnichannelobserve.ai

Facts

Product: Observe.AI is an agentic AI platform for customer experience that automates conversations, guides human agents, and evaluates 100% of interactions.observe.ai · 30 Sept 2026
Customer agents: AI Agents for Customers resolve inquiries end to end across voice and chat.observe.ai · 30 Sept 2026
Frontline agents: AI Agents for Frontline Teams guide human agents in real time with context, next-best actions, and automated actions.observe.ai · 30 Sept 2026
Operations agents: AI Agents for Operations evaluate interactions, generate coaching, and surface operational insights.observe.ai · 30 Sept 2026
Interaction intelligence: The platform analyzes 100% of conversations, scores quality, extracts signals, and stitches interactions into customer journeys.observe.ai · 30 Sept 2026
Auto QA: Auto QA evaluates every call and chat against a rubric and links scores to transcript moments.observe.ai · 30 Sept 2026
Integrations: Observe.AI offers 250+ enterprise integrations connecting CCaaS, CRM, BI, data lakes, APIs, and MCP.observe.ai · 30 Sept 2026
Security certifications: The platform states that it is SOC 2 Type II, HIPAA, ISO 27001, ISO 42001, PCI Level 1, and HITRUST r2 certified or compliant as applicable.observe.ai · 30 Sept 2026
Security controls: Security controls include encryption, PII/PCI/PHI redaction, SSO, MFA, granular RBAC, and BYOK/KYOK.observe.ai · 30 Sept 2026
Data residency: Data residency and storage regions listed are the United States, Canada, European Union, and Australia.observe.ai · 30 Sept 2026
Retention: The listed default retention is 13 months and is configurable.observe.ai · 30 Sept 2026
Reliability: Observe.AI states high availability of at least 99.9% uptime, 24/7 monitoring, and multi-LLM failover.observe.ai · 30 Sept 2026
Target customers: Observe.AI serves enterprise contact-center organizations, particularly in banking, healthcare, insurance, transportation, travel and hospitality, and utilities.observe.ai · 30 Sept 2026
Buying model: Observe.AI is sold directly to enterprises through its sales team and has no public self-serve tier.observe.ai · 30 Sept 2026