Cognigy vs Zendesk AI Agents
| Cognigy | Zendesk AI Agents | |
|---|---|---|
| Free plan | No | |
| Paid from | $4.58/mo | |
| Platforms | api, self-hosted, Web | Web |
| Human handoff | Yes | Yes |
| Visual agent builder | Yes | |
| Knowledge grounding | Yes | |
| Knowledge base | Yes | |
| Deployment channels | multichannel | |
| Visual flow builder | Yes | |
| AI bot generation | Yes | |
| Knowledge-base answers | Yes | |
| Free plan | No | |
| Paid from | 19 /mo | |
| Supported channels | social, web, mobile, voice, email, messaging | |
| Workflow actions | Yes | |
| Voice support | Yes | |
| Multilingual support | Yes | |
| API access | Yes | |
| Channels supported | social, web, mobile, voice, email, messaging |
Listed together in Best AI Customer Service AgentsBest AI Customer Service SoftwareBest Customer Service Automation Software