eDesk vs Medal Social Inbox
| eDesk | Medal Social Inbox | |
|---|---|---|
| Free plan | No | No |
| Paid from | $39/mo | $129/mo |
| Platforms | api | Android, iOS, Web |
| Free plan | No | No |
| Paid from | 39 /user/mo | |
| SLA management | Yes | |
| Shared inbox | Yes | |
| Help center | Yes | |
| Ticket automation | Yes | |
| API access | Yes | |
| Social accounts | 13 | |
| Unified social inbox | Yes | |
| Comment management | Yes | |
| Reply automation | Yes | |
| Team assignment | Yes | |
| Mobile app | Yes |
Listed together in Best Social Media Customer Service Software