Best Social Media Customer Service Software in 2026
Updated
In short: Chatwoot is ranked #1 of 38 as of 2 October 2026, ahead of Respond.io and LiveAgent. The best-ranked option with a free plan is Crisp. The lowest first paid tier on this page is Comm100 Contact Center at $2.58/mo.
When support conversations land on social channels, you need a way to handle public comments and private replies without losing sight of customer context. The entries are ranked, with Chatwoot, Respond.io and LiveAgent among those near the start. Compared on supported social channels, comment moderation and customer profiles, they also include SLA management and workflow automation as points to weigh against how your team handles incoming work. Check free-plan availability and paid-from pricing to understand the listed cost options. If channel coverage or response processes are central to your support operation, use those criteria to narrow which tools may fit the stack and workflows you already run.
38 social media customer service software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
| # | Platform | Score | Why | From | Free plan | Paid from | Supported social channels | |
|---|---|---|---|---|---|---|---|---|
| 1 | Chatwoot | 8.7 | RecognisedAPIDocumented | $19/mo | Yes | — | — | View |
| 2 | Respond.io | 7.8 | RecognisedAPIDocumented | $79/mo | No | — | — | View |
| 3 | LiveAgent | 7.8 | RecognisedAPIDocumented | $15/mo | Yes | 15 /user/mo | — | View |
| 4 |  Text.com | 7.4 | RecognisedAPIDocumented | $19/mo | No | 19 /user/mo | Facebook Messenger, SMS, WhatsApp, website chat, email, social media | View |
| 5 | Gorgias | 7.1 | RecognisedAPIDocumented | — | No | — | — | View |
| 6 |  Zendesk Messaging | 7.1 | RecognisedAPIDocumented | $55/mo | — | — | — | View |
| 7 |  Crisp | 7.1 | RecognisedAPIDocumented | $45/mo | Yes | — | — | View |
| 8 | Front | 7.0 | RecognisedAPIDocumented | $25/mo | No | 25 /user/mo | — | View |
| 9 |  Comm100 Contact Center | 7.0 | RecognisedAPIDocumented | $2.58/mo | No | — | — | View |
| 10 | Zoho Desk | 7.0 | RecognisedAPIDocumented | ₹420/mo | Yes | — | — | View |
| 11 | eDesk | 6.9 | RecognisedAPIDocumented | $39/mo | No | 39 /user/mo | — | View |
| 12 |  Soclo | 6.8 | RecognisedAPIDocumented | $7.99/mo | Yes | — | — | View |
| 13 | Sprout Social | 6.7 | RecognisedAPIDocumented | $79/mo | No | 79 /user/mo | — | View |
| 14 | Agorapulse | 6.5 | RecognisedAPIDocumented | $99/mo | Yes | 79 /user/mo | — | View |
| 15 | Deskpro | 6.5 | RecognisedAPIDocumented | $39/mo | No | — | — | View |
| 16 |  Kayako | 6.5 | RecognisedAPIDocumented | — | — | — | — | View |
| 17 |  SocialIQ Engagement Center | 6.4 | RecognisedAPIDocumented | — | No | — | LinkedIn, Facebook, Instagram, Twitter/X, TikTok, Pinterest, YouTube, Threads, Bluesky, WhatsApp Business, Google Business | View |
| 18 | NapoleonCat | 6.4 | RecognisedAPIDocumented | $89/mo | No | — | — | View |
| 19 |  Statusbrew | 6.4 | RecognisedAPIDocumented | — | No | — | — | View |
| 20 |  Oktopost | 6.4 | RecognisedAPIDocumented | — | — | — | — | View |
| 21 |  ZorgSocial | 6.3 | RecognisedAPIDocumented | — | No | — | Facebook, Instagram, LinkedIn, Twitter/X, TikTok, YouTube, WhatsApp Business | View |
| 22 |  SocialHub | 6.2 | RecognisedAPIDocumented | — | No | — | — | View |
| 23 |  Suppogate | 6.1 | RecognisedAPIDocumented | — | — | — | — | View |
| 24 | Sprinklr Service | 6.1 | RecognisedAPIDocumented | — | — | — | — | View |
| 25 | Medal Social Inbox | 6.0 | RecognisedAPIDocumented | — | No | — | — | View |
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which social media customer service software is ranked first on Inferse?
Chatwoot is ranked #1 of 38 with a score of 8.7. Respond.io is second and LiveAgent third.
How many of these have a free plan?
5 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Comm100 Contact Center has the lowest first paid tier we found: $2.58/mo.
How is this list ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it. Paid placements never change a rank.