Freshworks Freddy AI Agent vs Gladly
| Freshworks Freddy AI Agent | Gladly | |
|---|---|---|
| Free plan | No | |
| Paid from | $29/mo | |
| Platforms | Web | api, Web |
| Free plan | No | |
| Paid from | 29 /mo | |
| Supported channels | Email, web chat, WhatsApp, Facebook, Instagram, and other social messaging channels | |
| Workflow actions | Yes | |
| Human handoff | Yes | |
| Voice support | No | |
| Multilingual support | Yes | |
| API access | Yes | Yes |
| Case management | Yes | |
| SLA management | Yes | Yes |
| Omnichannel support | Yes | |
| Knowledge base | Yes | |
| Customer portal | Yes | |
| Workflow automation | Yes | |
| Service analytics | custom | |
| Shared inbox | Yes | |
| Help center | Yes | |
| Ticket automation | Yes |
Listed together in Best AI Customer Service AgentsBest Customer Service CRM Software