Genesys Cloud CX vs RingCentral RingCX
| Genesys Cloud CX | RingCentral RingCX | |
|---|---|---|
| Free plan | No | No |
| Paid from | $75/mo | $65/mo |
| Platforms | Web, Windows, macOS, iOS, Android | api, macOS, Web, Windows |
| Free plan | No | No |
| Paid from | $75/user/mo | $65/user/mo |
| Inbound calling | Yes | Yes |
| Outbound dialer | Yes | Yes |
| IVR builder | Yes | Yes |
| Workforce management | Yes | Yes |
| Conversation routing | skill_based | |
| Team collaboration | Yes | |
| WhatsApp templates | Yes | |
| Digital channel scope | omnichannel | |
| Recording retention | 30 days | |
| Real-time guidance | Yes | |
| Suggested replies | Yes | |
| Knowledge retrieval | Yes | |
| Supported channels | multichannel | |
| Demand forecasting | Yes | |
| Skills-based scheduling | Yes | |
| Intraday management | Yes | |
| Omnichannel forecasting | Yes | |
| API access | Yes |
Listed together in Best Call Center SoftwareBest Contact Center SoftwareBest Omnichannel Contact Center Software