ICTContact vs RingCentral RingCX
| ICTContact | RingCentral RingCX | |
|---|---|---|
| Free plan | No | |
| Free trial | Yes | |
| Paid from | $399/mo | $65/mo |
| Platforms | api, Linux, self-hosted, Web | api, macOS, Web, Windows |
| Free plan | No | No |
| Screen pop | Yes | |
| Click-to-dial | Yes | |
| In-call controls | Yes | |
| Deployment | hybrid | |
| CRM integrations | Salesforce, HubSpot, SuiteCRM, Vtiger CRM, YetiForce CRM, SugarCRM, Zoho CRM, Agile CRM, Pipedrive, Freshsales, ActiveCampaign, monday.com, Zendesk Sell, Close CRM, Streak CRM, Capsule CRM, Copper, Apptivo, Less Annoying CRM, Creatio, Keap, Microsoft Dynamics 365, Bitrix24 | |
| Supported phone systems | Asterisk, SIP, IAX2 | |
| Paid from | $65/user/mo | |
| Inbound calling | Yes | |
| Outbound dialer | Yes | |
| IVR builder | Yes | |
| Digital channel scope | omnichannel | |
| Workforce management | Yes | |
| Recording retention | 30 days | |
| Real-time guidance | Yes | |
| Suggested replies | Yes | |
| Knowledge retrieval | Yes | |
| Supported channels | multichannel | |
| Demand forecasting | Yes | |
| Skills-based scheduling | Yes | |
| Intraday management | Yes | |
| Omnichannel forecasting | Yes | |
| API access | Yes |
Listed together in Best Call Center Software