Ameyo Contact Center
APIyesDOCS4/5
AC6.8#3of 38
outWeb
Ranked in Omnichannel Contact Center Software
About
Ameyo Contact Center is ranked #3 of 38 in omnichannel contact center software on Inferse. It runs on API, Self-hosted, Web.
Compared on omnichannel contact center software
- Voice channel
- Yesexotel.com
- Digital channels
- WhatsApp, Instagram, RCS, SMS, chat, email, and social mediaexotel.com
- Outbound dialer
- Yesexotel.com
- AI agent assistance
- Yesexotel.com
Facts
- Product
- Ameyo Contact Center by Exotel unifies voice, messaging, and digital channels to manage customer interactions and improve agent productivity.exotel.com · 10 Oct 2026
- Omnichannel
- The product lists voice, WhatsApp, Instagram, RCS, SMS, and other channels.exotel.com · 10 Oct 2026
- Routing
- Routing options include preferred agent, sticky agent, skill-based, and least recently used agent routing.exotel.com · 10 Oct 2026
- Dialers
- Autodialer features include answering machine detection, DNC management, retry time settings, pacing ratio control, and preview, predictive, and fixed pace dialing modes.exotel.com · 10 Oct 2026
- Automation
- The platform supports voicebots, chatbots, IVR deflection, and bot-to-agent handoffs.exotel.com · 10 Oct 2026
- Agent tools
- Its unified desktop consolidates customer history, context, tickets, and tools, and its agent copilot offers real-time AI suggestions.exotel.com · 10 Oct 2026
- Analytics
- Customizable dashboards and real-time alerts show agent performance, queue status, and SLA compliance.exotel.com · 10 Oct 2026
- Integrations
- Documented CRM toolbar integrations include Salesforce, Microsoft Dynamics, Freshdesk, Zendesk, Zoho CRM, and Zoho Desk.docs.exotel.com · 10 Oct 2026
- APIs
- CRM integration supports RESTful or SOAP web services to fetch and update customer data.docs.exotel.com · 10 Oct 2026
- Deployment
- Deployment options include private cloud, public cloud, hybrid, customer cloud, and on-premise.next.exotel.com · 10 Oct 2026
- Security
- The pricing page states that security measures include voice log encryption, ISO 27001:2013, PCI DSS, and data access controls.next.exotel.com · 10 Oct 2026
- Authentication
- The contact center supports optional two-factor authentication using a one-time password in addition to user ID and password.docs.exotel.com · 10 Oct 2026
- Support
- The standard support package lists 24×5 availability, phone support, a 90-minute first response, and a six-hour critical-issue target; the listed SLAs apply to incident tickets.docs.exotel.com · 10 Oct 2026
- Limits
- The pricing page says voice streaming (Agent Stream) is excluded from the listed plans and is available separately.next.exotel.com · 10 Oct 2026
- Audience
- The enterprise contact center pricing page describes its solution as designed for large enterprises with complex needs.next.exotel.com · 10 Oct 2026
Company
- Founded
- 2011exotel.com · 28 Sept 2026
- Headquarters
- Bengaluru, Indiaexotel.com · 28 Sept 2026
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Where it ranks on Inferse
Sources
- exotel.com/ameyo-contact-center-by-exotel/· checked 10 Oct 2026
- docs.exotel.com/contact-center/crm-integration· checked 10 Oct 2026
- docs.exotel.com/contact-center/third-party-crm-integrat· checked 10 Oct 2026
- next.exotel.com/pricing/enterprise-contact-center/· checked 10 Oct 2026
- docs.exotel.com/contact-center/system-security-and-comp· checked 10 Oct 2026
- docs.exotel.com/contact-center/contact-center-standard-· checked 10 Oct 2026