CallFinder

Input—per 1M tokens

Output—per 1M tokens

Context—tokens

WeightsClosed

About

CallFinder is ranked #14 of 21 in call center speech analytics software on Inferse. It runs on Web. There is no free plan.

Compared on call center speech analytics software

Free plan: Nomycallfinder.com
Sentiment analysis: Yesmycallfinder.com
Compliance monitoring: Yesmycallfinder.com
Automatic topic detection: Yesmycallfinder.com
Agent coaching tools: Yesmycallfinder.com

Facts

What it does: CallFinder uses automated speech analytics to turn recorded customer conversations into insights for agent coaching, productivity, and customer experience.mycallfinder.com · 2 Oct 2026
Call scoring: Agent scorecards can monitor and score thousands of calls for coaching, upsells, KPIs, and customer experience.mycallfinder.com · 2 Oct 2026
Transcriptions: Searchable call transcriptions help identify trending issues, key phrases, call reasons, and revenue opportunities.mycallfinder.com · 2 Oct 2026
Reporting: Analytics reports can be customized and shared with QA teams, agents, and decision makers.mycallfinder.com · 2 Oct 2026
Sentiment and emotion: Sentiment and emotion analysis identifies whether a call is positive, negative, or neutral to support coaching.mycallfinder.com · 2 Oct 2026
Silence and overtalk: Silence and overtalk detection helps QA managers identify conversation trends and customer pain points.mycallfinder.com · 2 Oct 2026
Integrations: CallFinder says it works with any telephony system and call recording provider, using API access to ingest call recordings and metadata.mycallfinder.com · 2 Oct 2026
Implementation: The company says a custom solution is typically completed in 4–6 weeks, with its team handling most implementation requirements.mycallfinder.com · 2 Oct 2026
Security: CallFinder says it is SOC 2 compliant and applies application- and user-level protections to limit access to confidential information.mycallfinder.com · 2 Oct 2026
HIPAA: CallFinder says it serves customers with HIPAA requirements and can execute a Business Associate Agreement upon request.mycallfinder.com · 2 Oct 2026
Managed support: Each client is assigned a Speech Analyst who works with its QA team on goals and ongoing optimization.mycallfinder.com · 2 Oct 2026
Intended users: CallFinder says it serves contact centers of any size and industry, including credit unions, healthcare, crisis centers, collections, and insurance.mycallfinder.com · 2 Oct 2026