Customer Service·Standings

Contact Center QA Software

Contact center QA software helps teams examine customer interactions. Compare required features, workflow fit, and listed pricing or trial terms.

Read the signal score out of 10 beside the product details. Marks show whether a product has a public API, open-source code, or a free tier; pricing may be a stated starting price or require a quote.

• 24 platforms
• 2 with a public API on this page
• 4 with a free tier
• Checked 28 Sept 2026

1. #PlatformSignalPlugs inPrice
2. 1
   M

   MaestroQAmaestroqa.com

   MaestroQA is a cloud conversation analytics and quality-assurance platform for calls, chats, emails, bots, surveys and other customer interactions.

   6.6 APIOpenFree Free tier · from $185/mo
   →
3. 2
   C

   Convinconvin.ai

   Convin offers conversation intelligence for customer-facing teams, recording, transcribing, and analyzing customer interactions across channels.

   6.6 APIOpenFree Free tier
   →
4. 3
   SC

   Scorebuddy Conversation Analyticsscorebuddycx.com

   AI analyzes customer interactions across channels for contact reasons, sentiment, and team insights.

   6.3 APIOpenFree Free tier · from $24/mo
   →
5. 4
   V

   Voxjarvoxjar.com

   AI call-monitoring software transcribes and scores interactions for coaching; free plan, paid from $90/mo.

   6.3 APIOpenFree Free tier · from $90/mo
   →
6. 5
   M

   MiaRecmiarec.com

   Conversation intelligence turns contact-center interactions into business insights across web and desktop.

   6.2 APIOpenFree From $25/mo
   →
7. 6
   MA

   MaxContact Auto QAmaxcontact.com

   Automated quality software reviews contact interactions on web, Windows, API and extensions.

   6.0 APIOpenFree From £80/mo
   →
8. 7
   EA

   Enthu.AIenthu.ai

   Browser software transcribes calls, creates speaker-labeled summaries, and scores key criteria.

   5.6 APIOpenFree From $59/mo
   →
9. 8
   C

   Crestacresta.com

   Customer-experience platform combines AI agents, live agent help, conversation intelligence, and operations.

   5.5 APIOpenFree From $150,000/yr
   →
10. 9
    FI

    Five9 Interaction Analyticsfive9.com

    Five9 Interaction Analytics analyzes captured voice and digital interactions to help understand customer experience and agent performance.

    5.5 APIOpenFree From $119/mo
    →
11. 10
    C

    CallSeacallsea.app

    Call software transcribes phone conversations and applies configurable 0–100 quality scores.

    5.3 APIOpenFree —
    →
12. 11
    SS

    Sprinklr Servicesprinklr.com

    Web and API customer service software puts requests into a shared inbox.

    5.2 APIOpenFree —
    →
13. 12
    A

    AgentAssistagentassist.com

    AgentAssist is a generative AI platform for contact centers that provides real-time agent assistance, automated QA, call summarization, and analytics.

    5.2 APIOpenFree —
    →
14. 13
    D

    Daiseedaisee.com

    Quality software scores voice and chat contacts with compliance checks and audit trails.

    5.2 APIOpenFree From $99/mo
    →
15. 14
    H

    Happituhappitu.com

    Web QA scores all voice, chat, email, and social interactions and identifies coaching needs.

    5.2 APIOpenFree From $250/mo
    →
16. 15
    TO

    TouchPoint One Quality Managementtouchpointone.com

    Cloud QA software covers calls, digital contacts, and texts with Auto QA and scorecards.

    5.2 APIOpenFree From $29.23/mo
    →
17. 16
    C

    CallScribervoiceinteraction.ai

    Interaction analytics transcribes, searches, categorizes, and checks customer conversations.

    5.0 APIOpenFree —
    →
18. 17
    OA

    Observe.AI Conversation Intelligenceobserve.ai

    Web platform evaluates every interaction, guides agents, and handles customer voice or chat requests.

    4.9 APIOpenFree —
    →
19. 18
    C

    CallFindermycallfinder.com

    CallFinder uses automated speech analytics to turn recorded customer conversations into insights for agent coaching, productivity, and customer experience.

    4.8 APIOpenFree —
    →
20. 19
    CA

    CallMiner Analyzecallminer.com
    4.8 APIOpenFree —
    →
21. 20
    NC

    NICE CXonenice.com
    4.4 APIOpenFree From $110/mo
    →
22. 21
    GC

    Genesys Cloud Quality Managementgenesys.com
    4.4 APIOpenFree From $75/mo
    →
23. 22
    ZA

    Zendesk AI Agentszendesk.com

    Web AI agents support customers on six channels and can pass cases to staff.

    4.3 APIOpenFree From $228/yr
    →
24. 23
    VQ

    Verint Quality Managementverint.com

    Web QA software offers automatic scoring, speech analysis, digital checks, and screen recording.

    4.0 APIOpenFree —
    →
25. 24
    G

    Gistlygistly.ai
    3.8 APIOpenFree —
    →

Places #1, #2, #3, #4, #5 on this board are open to sponsors. Take #1 · Other ways to advertise

How to choose

Which platform does it need to run on?

Choose a platform that matches your operation: web access, an API for software connections, Windows, a browser extension, macOS, or self-hosting.

An API is a way for another application to exchange data with the tool. Confirm that the platform label matches how your team plans to use it.

What will it cost to start?

Check whether the listing gives a starting price or asks you to request pricing. Listed monthly starting prices include CallSea at 690 PLN, Daisee at $99, and Genesys Cloud Quality Management at $75 per user on an annual plan.

A free plan and a free trial are different: a free plan continues without payment under its stated limits, while a trial lasts for a set period. Convin lists a free plan, while Enthu.AI lists a 14-day trial.

Which quality checks does it support?

Compare the listed support for automatic scoring, speech analytics, digital-channel QA, screen capture, evaluation forms, and data retention against your team’s requirements.

Automatic quality scoring means the software assigns a quality result without a reviewer scoring every interaction manually. Speech analytics examines spoken conversations for quality signals.

How long can it retain interaction data?

The board compares data retention; check each tool’s stated terms before choosing. Match the period to your organization’s records policy and review needs.

Do you need an API or open-source code?

Check the API and open-source marks when connecting the tool to other software or reviewing its code. An open-source mark indicates that the product’s source code is available under its licence; an API mark indicates a public programming connection.

Questions

How does contact center QA software support reviews?

These products can support reviews with automatic scoring, speech analytics, digital-channel QA, screen recording, evaluation forms, and data-retention settings.

Which contact center QA tools have a free plan?

The list marks products with a free plan. Convin is one listed example; check the product row for the current free-plan mark and terms.

Can I try contact center QA software before paying?

Some listings provide a free trial, while others provide a free plan or neither. Enthu.AI notes a 14-day trial; consult each product’s pricing note for its current offer.

What platforms do these quality assurance tools support?

The platform field covers web, API, Windows, browser extension, macOS, and self-hosted options. Use the platform field to match the tool to your setup.

How is the signal score calculated?

The score out of 10 uses published signals for usage, a public API, documentation depth, open-source code, and a free tier, with the stated percentage weights.

Some top positions on this board can be paid placements, standing where they were sold. The facts on each platform are not for sale. How we rank · Disclosure