iET Enterprise Service Management
Ranked in Enterprise Service Management Software
About
iET Enterprise Service Management supports digitizing service processes across business divisions and departments. Organizations can reuse iET ITSM processes and applications for administration, customer service, and supplier management. The platform covers service management, xRM, human resource management, facility management, client management, and customized applications. Forms and workflows can be adapted using iET Developer Studio, a graphical development environment. iET Integration Center connects third-party systems and data, including HR systems, materials logistics, and purchasing. Reporting includes standard reports, customizable analysis, ad-hoc reports, and graphical or list-based analysis. Listed technology includes a responsive web client and a Microsoft .NET Framework smart client, MS SQL and Oracle database support, and exchange through web services, XML, and JSON. The datasheet also lists an API, iOS and Android mobile integration, and two-factor authentication using time-based one-time passwords and hash-based passwords. Browser support includes Edge, Firefox, and Chrome. iET Solutions describes its service management solutions as serving mid-size and large enterprises across industry sectors, and offers administrator and developer training, including a five-day administration course. Deployment is available both ways. Pricing, licensing, upgrades, and renewals require contacting sales.
Who it is for
The platform suits mid-size and large enterprises seeking to digitize service work across departments. It may fit organizations that need configurable workflows, reporting, and integration with HR, logistics, or purchasing systems.
What is good
- Supports processes across business divisions
- Developer Studio adapts forms and workflows
- Integration Center connects third-party systems
- Supports MS SQL and Oracle databases
What to know first
- Pricing requires contacting sales
- Administrator course lasts five days
Verdict
iET Enterprise Service Management combines cross-department service workflows with customization, reporting, and integration options. Teams should contact sales for pricing and licensing details.
Compared on enterprise service management software
- Non-IT departments
- Yesiet-solutions.com
- Service catalog
- Yesiet-solutions.com
- Workflow automation
- Yesiet-solutions.com
- Employee portal
- Yesiet-solutions.com
- Knowledge base
- Yesiet-solutions.com
- Asset management
- Yesiet-solutions.com
- Deployment
- bothiet-solutions.com
Facts
- Purpose
- The platform supports enterprise service management to digitize service processes across business divisions and departments.iet-solutions.com · 3 Oct 2026
- Service workflows
- Organizations can reuse iET ITSM processes and applications in areas such as administration, customer service, and supplier management.iet-solutions.com · 3 Oct 2026
- Customization
- Forms and workflows can be adapted with iET Developer Studio, a graphical development environment.iet-solutions.com · 3 Oct 2026
- Business applications
- The platform is used for service management, xRM, human resource management, facility management, client management, and customized applications.iet-solutions.com · 3 Oct 2026
- Integration
- The platform supports third-party integration through iET Integration Center, including data from HR systems, materials logistics, and purchasing.iet-solutions.com · 3 Oct 2026
- Reporting
- The product datasheet lists standard reports, customizable analysis, ad-hoc reports, and graphical or list-based analysis.iet-solutions.com · 3 Oct 2026
- Supported technology
- The datasheet lists a responsive web client, a smart client based on Microsoft .NET Framework, MS SQL and Oracle database support, and web services, XML, and JSON data exchange.iet-solutions.com · 3 Oct 2026
- Mobile and API
- The datasheet lists an API interface and integration of mobile devices running iOS and Android.iet-solutions.com · 3 Oct 2026
- Security
- The datasheet lists two-factor authentication with time-based one-time passwords and hash-based passwords.iet-solutions.com · 3 Oct 2026
- Browser support
- The datasheet lists support for Edge, Firefox, and Chrome.iet-solutions.com · 3 Oct 2026
- Intended customers
- iET Solutions describes its service management solutions as serving mid-size and large enterprises and says it works across industry sectors.iet-solutions.com · 3 Oct 2026
- Support and training
- iET Solutions offers training for Enterprise Technology administrators and developers, including a five-day administration course.iet-solutions.com · 3 Oct 2026
- Pricing
- The vendor directs customers to contact its sales team for pricing, licensing, upgrades, and renewals.iet-solutions.com · 3 Oct 2026
Company
- Headquarters
- Canton, Massachusetts, United Statesiet-solutions.com · 28 Sept 2026
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Where it ranks on Inferse
Sources
- iet-solutions.com/products/iet-enterprise-technology/· checked 3 Oct 2026
- iet-solutions.com/assets/eng_iet_enterprise_ds.pdf· checked 3 Oct 2026
- iet-solutions.com/about/· checked 3 Oct 2026
- iet-solutions.com/services/training/· checked 3 Oct 2026
- iet-solutions.com· checked 28 Sept 2026