Ivanti Neurons for Enterprise Service Management
Ranked in HR Case Management Software
About
Ivanti Neurons for Enterprise Service Management extends IT service-management workflows into departments such as HR, facilities and security. Its package includes ITSM, IT asset management, asset discovery, Analyst AI Assist and the Neurons Platform, with additional modules for HR and facilities service management, governance, risk and compliance, project portfolio management, and security operations. Analyst AI Assist covers incident correlation, ticket classification and summarization, translation, assisted writing, knowledge generation and dashboard widget creation. A Self-Service AI Agent supports natural-language requests and troubleshooting, with agents able to plan, orchestrate and execute tasks. Ivanti says its ITSM module is built around 11 ITIL 4-certified practices. Its low-code/no-code iPaaS, powered by Workato, offers more than 1,000 connectors and templates, including Microsoft Teams, SAP, Jira and Workday, with two-way workflows. Security Operations Management tracks remediation activities and vulnerabilities and can bring in events through REST APIs and integrations. Mobile app access is described, and listed platforms include Android, iOS, web and API. Pricing is available by contacting sales.
Who it is for
It is intended for enterprises extending service management beyond IT and coordinating workflows across departments. Teams can consider it when service management, integrations, mobile access and cross-department modules are relevant to their stack.
What is good
- Includes ITSM and asset management
- Adds HR, facilities, GRC, PPM and security modules
- More than 1,000 iPaaS connectors and templates
- Supports mobile service management
- AI agent supports natural-language requests
What to know first
- Pricing requires contacting sales
- Enterprise-focused scope may exceed an IT-only need
Verdict
Ivanti ESM brings ITSM together with cross-department service modules, AI assistance and integration workflows. Pricing requires a sales conversation, so teams should evaluate fit across the departments they plan to support.
Compared on HR case management software
- Non-IT departments
- Yesivanti.com
- Service catalog
- Yesivanti.com
- Workflow automation
- Yesivanti.com
- Employee portal
- Yesivanti.com
- Knowledge base
- Yesivanti.com
- Asset management
- Yesivanti.com
- Deployment
- bothivanti.com
Facts
- Purpose
- Ivanti positions ESM as service management that extends ITSM workflows across departments such as HR, facilities, security and more.ivanti.com · 3 Oct 2026
- Core capabilities
- The ESM package includes ITSM, IT asset management, asset discovery, Analyst AI Assist and the Neurons Platform.ivanti.com · 3 Oct 2026
- Cross-department modules
- ESM adds HR Service Management, Facilities Service Management, Governance, Risk and Compliance, Project Portfolio Management and Security Operations Management.ivanti.com · 3 Oct 2026
- AI features
- Analyst AI Assist includes incident correlation, ticket classification, summarization, auto translation, assisted writing, knowledge generation and dashboard widget generation.ivanti.com · 3 Oct 2026
- AI service agent
- The Self-Service AI Agent supports natural-language requests and troubleshooting, with agents that can plan, orchestrate and execute tasks.ivanti.com · 3 Oct 2026
- ITIL practices
- Ivanti states that its ITSM module is built around 11 ITIL 4-certified practices.ivanti.com · 3 Oct 2026
- Integrations
- Ivanti Neurons iPaaS offers more than 1,000 connectors and templates, including Adobe Sign, Microsoft Teams, SAP, Jira, Slack, Salesforce, Workday, GitHub and Active Directory.ivanti.com · 3 Oct 2026
- Integration model
- Ivanti describes iPaaS as a low-code/no-code integration platform powered by Workato with two-way integration workflows.ivanti.com · 3 Oct 2026
- Security operations
- Security Operations Management tracks remediation activities and vulnerabilities, and can bring in events through REST APIs and out-of-the-box integrations.ivanti.com · 3 Oct 2026
- Compliance
- Ivanti lists SOC 2, ISO/IEC 27001 and FedRAMP among the security and compliance frameworks discussed on its security page.ivanti.com · 3 Oct 2026
- Mobile access
- The solution plans describe mobile access through a mobile app, and the product comparison lists omnichannel/mobile service management.ivanti.com · 3 Oct 2026
- Intended customers
- Ivanti describes ESM as intended for enterprises extending service management across the organization and supporting workflows outside IT.ivanti.com · 3 Oct 2026
- Pricing
- Ivanti directs visitors to contact sales for service management options; its iPaaS page says specific add-on pricing is available from sales or by requesting a demo.ivanti.com · 3 Oct 2026
Company
- Headquarters
- South Jordan, Utah, USAivanti.com · 23 Sept 2026
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Where it ranks on Inferse
Sources
- ivanti.com/service-management· checked 3 Oct 2026
- ivanti.com/resources/datasheets/service-management· checked 3 Oct 2026
- ivanti.com/products/ivanti-neurons-ipaas· checked 3 Oct 2026
- ivanti.com/resources/security-compliance· checked 3 Oct 2026