IT & Infrastructure·Standings

Compare Self-Service Software

Self-service software lets customers or employees find information and handle support needs through portals, knowledge bases, and workflow tools; the choice depends on which features and platforms fit your needs.

The signal score is out of 10; API, open-source, and free-tier marks show whether those options are listed for a tool.

• 26 platforms
• 11 with a public API on this page
• 9 with a free tier
• Checked 10 Oct 2026

1. #PlatformSignalPlugs inPrice
2. 1
   I

   iTopitophub.io

   iTop is an open-source, web-based IT service-management and CMDB platform designed around ITIL processes.

   7.7 APIOpenFree Free tier
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3. 2
   G

   GLPIglpi-project.org

   GLPI is free asset and IT-management software combining ITIL service desk, inventory, configuration management, license tracking and software auditing.

   7.7 APIOpenFree Free tier · from €19/mo
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4. 3
   K

   KIXkixdesk.com

   Open-source service management with collaborative tickets and list or Kanban views; paid plans from €33 monthly.

   7.7 APIOpenFree Free tier · from €33/mo
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5. 4
   HS

   Help Scouthelpscout.com

   Shared support inbox with an API, free plan, and paid service starting at $25 per user monthly.

   7.3 APIOpenFree Free tier · from $25/mo
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6. 5
   F

   Freshdeskfreshworks.com

   API-connected support inbox with service-level tracking, a free plan, and paid service from $19 monthly annually.

   7.3 APIOpenFree Free tier · from $19/mo
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7. 6
   J

   Jiraatlassian.com

   Project and issue tracking with a free plan across Android, iOS, Linux, web, Windows, and self-hosting.

   6.7 APIOpenFree Free tier
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8. 7
   MS

   ManageEngine ServiceDesk Plusmanageengine.com

   IT and asset service management with CMDB, self-service, AI tools, and cloud or on-premises deployment.

   6.7 APIOpenFree Free tier · from $10/mo
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9. 8
   K

   Kustomerkustomer.com

   Kustomer describes itself as an AI-native customer experience platform for managing the full customer relationship.

   6.7 APIOpenFree —
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10. 9
    ZD

    Zoho Deskzoho.com

    Support software with a free plan, API access, SLA management, and a help center.

    6.6 APIOpenFree Free tier · from ₹420/mo
    →
11. 10
    S

    SysAidsysaid.com

    IT service management for incidents, requests, changes, and problems across web, mobile, API, and self-hosted.

    6.3 APIOpenFree From $89/mo
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12. 11
    IS

    InvGate Service Deskinvgate.com

    Service management with tickets, workflows, analytics, SLAs, and automation for multiple departments.

    6.3 APIOpenFree From $500/yr
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13. 12
    T

    TOPdesktopdesk.com

    TOPdesk is an IT, facilities and enterprise service-management platform for handling incidents, requests, assets and workflows.

    6.2 APIOpenFree From £51/mo
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14. 13
    F

    Freshservicefreshworks.com

    IT service desk for incidents, changes, problems, catalogs, knowledge, and service-level policies; from $19 monthly.

    6.2 APIOpenFree From $19/mo
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15. 14
    I

    Intercomintercom.com

    Website chatbot and messaging for web, Android, and iOS, with plans from $29 per user monthly.

    6.2 APIOpenFree From $19/mo
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16. 15
    H

    Helpjuicehelpjuice.com

    Knowledge publishing for private or public readers with web, API, extensions, and custom domains.

    5.9 APIOpenFree From $249/mo
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17. 16
    SS

    SolarWinds Service Desksolarwinds.com

    Cloud IT service management for incidents and network, cloud, and licensed assets; plans from $39 monthly annually.

    5.9 APIOpenFree From $39/mo
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18. 17
    KC

    KnowledgeBase.comknowledgebase.com

    KnowledgeBase provides knowledge base software for customer self-service help centers and support teams.

    5.8 APIOpenFree From $49/yr
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19. 18
    D

    Document360document360.com

    Documentation publishing for private or public readers with web, API, extensions, and custom domains.

    5.2 APIOpenFree —
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20. 19
    UK

    USU Knowledge Managementusu.com

    Knowledge management software with API and SSO support for web, Windows, Linux, or self-hosted use.

    5.2 APIOpenFree —
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21. 20
    HS

    Hornbill Self-Servicehornbill.com

    Self-service portals with knowledge content and advanced workflow automation on web, Android, and iOS.

    5.1 APIOpenFree Free tier
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22. 21
    TI

    TeamDynamix ITSMteamdynamix.com

    Cloud no-code IT service management with ITIL workflows, AI ticket help, automation, and asset discovery.

    5.0 APIOpenFree —
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23. 22
    H

    HelpDocshelpdocs.io

    Web publishing for internal or public documentation with custom domains, from $99 monthly billed annually.

    4.7 APIOpenFree From $129/mo
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24. 23
    ME

    Matrix42 Enterprise Service Managementmatrix42.com
    4.4 APIOpenFree —
    →
25. 24
    ES

    EasyVista Self Helpeasyvista.com

    Web self-service software with knowledge base, approval workflows, content analytics, and single sign-on.

    4.0 APIOpenFree —
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26. 25
    SS

    ServiceNow Service Portalservicenow.com

    Web portals for customers and employees with a knowledge base and basic workflow automation; pricing on request.

    4.0 APIOpenFree —
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Places #1, #2, #3, #4, #5 on this board are open to sponsors. Take #1 · Other ways to advertise

How to choose

Which self-service features do I need?

Start with the tasks people need to handle without contacting support. Compare customer portal, employee portal, knowledge base, and workflow automation fields against those tasks.

Which platforms should the software support?

Choose platforms that fit how your users access the service. The board identifies web, API, Android, iOS, self-hosted, and Windows availability.

Will it connect to the apps I use?

Check the listed integrations against the apps your organization already relies on. The board also marks public API availability, which indicates whether an API is listed.

How should I compare plans and prices?

Check whether a free plan is available, then compare the published starting price and any trial offer. A free plan and a free trial are different options.

Should I look for open-source software?

If you need access to or control over the software's code, check the open-source mark and confirm the licence and hosting options before choosing.

Questions

What does self-service software do?

It helps customers or employees find information and handle support needs through tools such as portals, knowledge bases, and workflow automation.

How do I compare self-service software?

Compare the features and platforms you need, listed integrations, plan options, and the signal score out of 10. Check API, open-source, and free-tier marks as relevant.

Does self-service software usually have a free plan?

Free plans and free trials are separate options. Check the plan and pricing details for the software you are considering.

What does the API mark mean?

It indicates whether a public API is listed for the software. An API lets other software connect with it; check the product details to confirm it fits your needs.

Can I host self-service software myself?

The board includes a self-hosted platform field. Check the individual product details to confirm whether that option is available.

Some top positions on this board can be paid placements, standing where they were sold. The facts on each platform are not for sale. How we rank · Disclosure