Joulica Contact Center Analytics
APIyesOSS—FREE—DOCS4/5
JC6.6#8 of 32
outWeb—Windows—Mac—Linux—Android—iOS
Ranked in Contact Center Analytics Software ·No free plan on record
About
Joulica Contact Center Analytics is ranked #8 of 32 in contact center analytics software on Inferse. It runs on API, Web. There is no free plan.
Compared on contact center analytics software
- Free plan
- Nojoulica.io
- Real-time monitoring
- Yesjoulica.io
- Speech analytics
- Yesjoulica.io
- Sentiment analysis
- Yesjoulica.io
- Service-level reporting
- Yesjoulica.io
Facts
- Purpose
- Unifies real-time, predictive and historical analytics across digital and voice environments.joulica.io · 7 Oct 2026
- Data processing
- Event processing ingests, normalises and enriches data from real-time and historical sources into standardised analytics.joulica.io · 7 Oct 2026
- Virtual assistants
- Virtual assistant analytics cover containment, routing performance, customer satisfaction and net promoter scores.joulica.io · 7 Oct 2026
- Custom metrics
- Custom metrics can use CRM and survey data alongside customer journey analytics.joulica.io · 7 Oct 2026
- Channel coverage
- The product analyses mixed digital and voice customer service environments and mixed-vendor contact center deployments.joulica.io · 7 Oct 2026
- Operations
- Joulica says teams can adapt call center scripting, monitor agent compliance, optimise virtual assistants and orchestrate cross-channel journeys.joulica.io · 7 Oct 2026
- Analytics access
- Analytics are available for visualisation, API-based integrations and artificial intelligence use cases.joulica.io · 7 Oct 2026
- Security and privacy
- Joulica’s privacy notice says it uses personal data for account authentication and authorization and contracts with service providers expected to provide comparable data protection and information security.joulica.io · 7 Oct 2026
- Support
- The company page lists [email protected] and phone numbers for its Ireland and United States offices.joulica.io · 7 Oct 2026
- Company and audience
- Joulica says it launched in 2016 and describes its work as providing real-time and predictive analytics across customer interaction channels.joulica.io · 7 Oct 2026
- Company scale
- The company page lists 25+ employees, 400+ cases and 60+ clients.joulica.io · 7 Oct 2026
Company
- Founded
- 2016joulica.io · 28 Sept 2026
- Headquarters
- Galway, Irelandjoulica.io · 28 Sept 2026
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Where it ranks on Inferse
Sources
- joulica.io/products/contact-center-analytics· checked 7 Oct 2026
- joulica.io/privacy-policy· checked 7 Oct 2026
- joulica.io/company· checked 7 Oct 2026