MiaRec

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Output—per 1M tokens

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About

MiaRec is ranked #3 of 22 in call center quality management software on Inferse. It runs on API, Self-hosted, Web. There is no free plan. A free trial is offered. Paid plans start at $25/mo.

Compared on call center quality management software

Free plan: Nomiarec.com
Paid from: $25/user/momiarec.com

Facts

Product purpose: MiaRec is an AI-native conversation intelligence platform that helps contact centers turn customer interactions into actionable business insights.miarec.com · 1 Oct 2026
Conversation analytics: Conversation Analytics transcribes, summarizes, and analyzes every customer conversation for sentiment and actionable insights.miarec.com · 1 Oct 2026
Auto QA: MiaRec Auto QA provides AI scoring, coaching insights, and a complete quality workflow for every interaction.miarec.com · 1 Oct 2026
Relationship management: Relationship Management updates records, creates follow-ups, and captures buying signals and service issues after calls.miarec.com · 1 Oct 2026
CX metrics: MiaRec calculates CSAT, NPS, and effort scores directly from conversation content instead of surveys.miarec.com · 1 Oct 2026
Integrations: Native integrations include Cisco Webex Calling, Cisco Webex Contact Center, Microsoft Teams, Five9, Nice CXone, RingCentral, and Twilio.miarec.com · 1 Oct 2026
API and uploads: MiaRec supports drag-and-drop call uploads and automated API integration for pushing recordings into the platform.miarec.com · 1 Oct 2026
Security controls: Security features include automatic data redaction, role-based access with audit logs, file encryption at rest and in transit, vulnerability monitoring, and penetration testing.miarec.com · 1 Oct 2026
SOC 2 posture: MiaRec says it follows SOC 2 security standards and is working toward SOC 2 certification.miarec.com · 1 Oct 2026
Deployment: MiaRec offers cloud-hosted deployment and says its cloud service provides the same secure, reliable, and compliant features as its on-premise solution.miarec.com · 1 Oct 2026
Support: Support is provided through [email protected] and a MiaRec Help Desk ticketing system.miarec.com · 1 Oct 2026
Target users: Conversation Analytics is intended for contact centers, AI-adopting teams, and leaders needing an organization-level view of customer conversations.miarec.com · 1 Oct 2026