Best Call Center Quality Management Software in 2026
Updated
In short: QUALICORE is ranked #1 of 22 as of 2 October 2026, ahead of Call Optix and MiaRec. The best-ranked option with a free plan is Voxjar. The lowest first paid tier on this page is OttoQA at $1.01/mo.
22 call center quality management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
| # | Platform | Score | Why | From | Free plan | Paid from | Coaching workflows | |
|---|---|---|---|---|---|---|---|---|
| 1 | QUALICORE | 7.4 | RecognisedAPIDocumented | ZAR 160/mo | No | — | Yes | View |
| 2 | Call Optix | 7.1 | RecognisedAPIDocumented | $149/mo | No | — | Yes | View |
| 3 |  MiaRec | 6.9 | RecognisedAPIDocumented | $25/mo | No | 25 /user/mo | — | View |
| 4 | MaestroQA | 6.8 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 5 | Observe.AI Conversation Intelligence | 6.8 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 6 | AmplifAI Quality Assurance | 6.7 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 7 |  Voxjar | 6.5 | RecognisedAPIDocumented | $90/mo | Yes | — | Yes | View |
| 8 | TouchPoint One Quality Management | 6.4 | RecognisedAPIDocumented | — | No | 29.23 /user/mo | Yes | View |
| 9 | Abacus QMS | 6.4 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 10 | Enthu.AI | 6.4 | RecognisedAPIDocumented | $59/mo | No | — | Yes | View |
| 11 | SQM CX Quality | 6.2 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 12 |  TELUS Digital Agent Quality Insights | 6.2 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 13 | Primas | 6.0 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 14 | QualityDesk | 6.0 | RecognisedAPIDocumented | — | Yes | — | Yes | View |
| 15 | CallMiner Quality Management | 5.9 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 16 | Convin | 5.8 | RecognisedAPIDocumented | Free | — | — | — | View |
| 17 | OttoQA | 5.7 | RecognisedAPIDocumented | $1.01/mo | No | — | Yes | View |
| 18 | MyQM Auto QA | 5.3 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 19 | ImpactCX Manual Quality Management | 5.0 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 20 | Click2Coach | 5.0 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 21 | Invoca | 4.4 | RecognisedAPIDocumented | — | No | — | — | View |
| 22 |  Medallia | 4.3 | RecognisedAPIDocumented | — | — | — | — | View |
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which call center quality management software is ranked first on Inferse?
QUALICORE is ranked #1 of 22 with a score of 7.4. Call Optix is second and MiaRec third.
How many of these have a free plan?
2 of the 22 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, OttoQA has the lowest first paid tier we found: $1.01/mo.
How is this list ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it. Paid placements never change a rank.