Best Agent Assist Software in 2026
Updated
In short: Google Agent Assist is ranked #1 of 25 as of 5 October 2026, ahead of SESTEK Text-to-Speech and AgentAssist. The best-ranked option with a free plan is Amazon Q. The lowest first paid tier on this page is RingCentral RingCX at $65/mo.
Agent assist software supports customer service work around conversations, from guidance while an interaction is underway to summaries and follow-up suggestions. Compared on real-time guidance, suggested replies, knowledge retrieval, and next-best actions, the entries let you examine which forms of support are available. Conversation summaries and supported channels add workflow context, while free-plan access and paid-from pricing help frame cost. Google Agent Assist, Collab Agent Assist, and Level AI Contact Center Analytics are among the options shown. Consider the channels your team handles and which assistance features align with its service interactions.
25 agent assist software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Agent Assist Software, one module each. A lit port is something its maker publishes; 11 of the 25 on this page have a public API.
- 01 Google Agent Assist API yesOSS not on recordFREE yesDOCS 7.3
- 02 SESTEK Text-to-Speech API yesOSS not on recordFREE not on recordDOCS 7.0
- 03 AgentAssist API yesOSS not on recordFREE not on recordDOCS 6.9
- 04 Collab Agent Assist API yesOSS not on recordFREE not on recordDOCS 6.9
- 05 Level AI Contact Center Analytics API yesOSS not on recordFREE not on recordDOCS 6.9
- 06 Feelingstream API yesOSS not on recordFREE not on recordDOCS 6.8
- 07 8x8 Contact Center API yesOSS not on recordFREE not on recordDOCS 6.7
- 08 RingCentral RingCX API yesOSS not on recordFREE not on recordDOCS 6.7$65/mo
- 09 Balto QA API yesOSS not on recordFREE not on recordDOCS 6.6
- 10 Forethought Solve API yesOSS not on recordFREE not on recordDOCS 6.6
- 11 Observe.AI Real-Time Agent Assist API yesOSS not on recordFREE not on recordDOCS 6.6
- 12 Amazon Q API not on recordOSS not on recordFREE yesDOCS 5.9Free
- 13 Uniphore U-Assist API not on recordOSS not on recordFREE not on recordDOCS 5.5
- 14 Zoom Scheduler API not on recordOSS not on recordFREE not on recordDOCS 5.5
- 15 LivePerson Conversational Cloud API not on recordOSS not on recordFREE not on recordDOCS 5.4
- 16 Mitel Agent Assist API not on recordOSS not on recordFREE not on recordDOCS 5.4
- 17 Puzzel Advanced Agent Assist API not on recordOSS not on recordFREE not on recordDOCS 5.4
- 18 Verint Agent Copilot API not on recordOSS not on recordFREE not on recordDOCS 5.4
- 19 Agent Assist (auto-AGENTS™) API not on recordOSS not on recordFREE not on recordDOCS 5.3
- 20 Zoom AI Expert Assist API not on recordOSS not on recordFREE not on recordDOCS 5.3
- 21 LivePerson Copilot API not on recordOSS not on recordFREE not on recordDOCS 5.1
- 22 Minerva CQ API not on recordOSS not on recordFREE not on recordDOCS 5.1
- 23 OmVista AgentAssist API not on recordOSS not on recordFREE not on recordDOCS 5.1
- 24 Sprinklr Service API not on recordOSS not on recordFREE not on recordDOCS 4.9
- 25 Cresta API not on recordOSS not on recordFREE not on recordDOCS 4.8
Compare all 25 in a table
| # | Platform | Score | Free plan | From | Free plan | Paid from | Real-time guidance | Suggested replies |
|---|---|---|---|---|---|---|---|---|
| 1 | Google Agent Assist | 7.3 | No | — | No | — | Yes | Yes |
| 2 | SESTEK Text-to-Speech | 7.0 | No | — | — | — | Yes | Yes |
| 3 | AgentAssist | 6.9 | No | — | — | — | — | — |
| 4 | Collab Agent Assist | 6.9 | No | — | — | — | Yes | Yes |
| 5 | Level AI Contact Center Analytics | 6.9 | No | — | — | — | Yes | Yes |
| 6 | Feelingstream | 6.8 | No | — | — | — | — | — |
| 7 | 8x8 Contact Center | 6.7 | No | — | No | — | — | — |
| 8 | RingCentral RingCX | 6.7 | No | $65/mo | — | — | Yes | Yes |
| 9 | Balto QA | 6.6 | No | — | — | — | — | — |
| 10 | Forethought Solve | 6.6 | No | — | No | — | — | — |
| 11 | Observe.AI Real-Time Agent Assist | 6.6 | No | — | — | — | Yes | — |
| 12 | Amazon Q | 5.9 | Free plan | — | Yes | 3 /user/mo | — | — |
| 13 | Uniphore U-Assist | 5.5 | No | — | — | — | Yes | Yes |
| 14 | Zoom Scheduler | 5.5 | No | — | — | — | Yes | Yes |
| 15 | LivePerson Conversational Cloud | 5.4 | No | — | No | — | Yes | Yes |
| 16 | Mitel Agent Assist | 5.4 | No | — | — | — | Yes | Yes |
| 17 | Puzzel Advanced Agent Assist | 5.4 | No | — | — | — | Yes | Yes |
| 18 | Verint Agent Copilot | 5.4 | No | — | No | — | Yes | — |
| 19 | Agent Assist (auto-AGENTS™) | 5.3 | No | — | No | — | Yes | Yes |
| 20 | Zoom AI Expert Assist | 5.3 | No | — | — | — | Yes | Yes |
| 21 | LivePerson Copilot | 5.1 | No | — | No | — | Yes | Yes |
| 22 | Minerva CQ | 5.1 | No | — | — | — | Yes | Yes |
| 23 | OmVista AgentAssist | 5.1 | No | — | — | — | Yes | — |
| 24 | Sprinklr Service | 4.9 | No | — | No | — | — | — |
| 25 | Cresta | 4.8 | No | — | No | — | — | — |
Is your platform on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which agent assist software is ranked first on Inferse?
Google Agent Assist is ranked #1 of 25 with a score of 7.3. SESTEK Text-to-Speech is second and AgentAssist third.
How many of these have a free plan?
1 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, RingCentral RingCX has the lowest first paid tier we found: $65/mo.
How is this list ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it.