Feelingstream

Input—per 1M tokens

Output—per 1M tokens

Context—tokens

WeightsClosed

About

Feelingstream is ranked #6 of 34 in call center speech analytics software on Inferse. It runs on API, macOS, Web, Windows.

Compared on call center speech analytics software

Sentiment analysis: Yesfeelingstream.com
Compliance monitoring: Yesfeelingstream.com

Facts

Conversation analytics: Feelingstream analyses calls, chats and emails to produce actionable insights and guide agents in real time.feelingstream.com · 3 Oct 2026
Speech transcription: Its multilingual speech recognition transcribes spontaneous calls and can separate speakers when they are recorded on separate channels.feelingstream.com · 3 Oct 2026
Quality scoring: The platform automatically scores every call, chat and email against an organisation’s scorecard.feelingstream.com · 3 Oct 2026
Agent guidance: Agent Assist provides live answers, next steps and reminders, while the agent remains in control of the conversation.feelingstream.com · 3 Oct 2026
Integrations: The integrations page lists Genesys, SAP, Wildix, Zendesk, REST API, Microsoft Azure and AWS.feelingstream.com · 3 Oct 2026
Supported users: Feelingstream describes use cases for contact-centre and CX leaders, quality and compliance teams, sales leaders, operations and BI teams, and agents.feelingstream.com · 3 Oct 2026
Security: Feelingstream states that it operates ISO 27001-certified information-security processes and keeps EU data in the EU.feelingstream.com · 3 Oct 2026
Data protection: The platform can mask personally identifiable information in both text and audio, and supports on-premises or closed-cloud deployment.feelingstream.com · 3 Oct 2026
Support and onboarding: Feelingstream says its team supports integration setup and provides onboarding sessions.feelingstream.com · 3 Oct 2026
Availability: The Agent Assist page describes access through a browser or a managed desktop app for macOS and Windows.feelingstream.com · 3 Oct 2026
Company history: The company’s story says its founder began developing the solution in 2015 after seeking a way to categorise customer contacts at Bigbank Group.feelingstream.com · 3 Oct 2026