OttoQA

Input—per 1M tokens

Output—per 1M tokens

Context—tokens

WeightsClosed

About

OttoQA is ranked #17 of 22 in call center quality management software on Inferse. It runs on Web. There is no free plan. A free trial is offered. Paid plans start at $1.01/mo.

Compared on call center quality management software

Free plan: Noottoqa.com
Coaching workflows: Yesottoqa.com
AI-assisted scoring: Yesottoqa.com
Calibration tools: Yesottoqa.com
Compliance reviews: Yesottoqa.com
QA channels: omnichannelottoqa.com

Facts

What it does: OttoQA scores contact center interactions against a customer’s existing QA forms and generates evaluations, behavior trends, coaching plans, and call summaries.ottoqa.com · 3 Oct 2026
Sampling: It offers statistically valid call sampling or scoring every call.ottoqa.com · 3 Oct 2026
Channels: The site lists voice, chat, email, and help desk interactions as supported channels.ottoqa.com · 3 Oct 2026
Languages: The product page says it supports any language.ottoqa.com · 3 Oct 2026
CSAT and NPS: OttoQA says it predicts CSAT and NPS on every call using interaction content, sentiment, intent, and behavioral signals.ottoqa.com · 3 Oct 2026
Agent training: Redo provides AI role-play for contact center agents, including new-hire practice, remediation, and ongoing skills training.ottoqa.com · 3 Oct 2026
Evaluation setup: The company says onboarding begins with customer QA forms and includes calibration using a 200-call proof of concept.ottoqa.com · 3 Oct 2026
Security: The security page states that OttoQA does not retain call recordings or raw transcripts on its servers and automatically masks PII/PHI before storage.ottoqa.com · 3 Oct 2026
Compliance and encryption: OttoQA states HIPAA and PCI-DSS compliance, TLS 1.2+ encryption in transit, and AES-256 encryption at rest; SOC 2 is listed as in progress.ottoqa.com · 3 Oct 2026
Hosting and uptime: The security page says servers are located in the United States and cites a 99.9% uptime SLA.ottoqa.com · 3 Oct 2026
Support: OttoQA says it will complete vendor security questionnaires, provide additional documentation, or meet with a customer’s compliance team.ottoqa.com · 3 Oct 2026
Pricing limits: The pricing page lists custom pricing for more than 10,000 evaluations per month and says the standard plan is month to month with cancellation anytime.ottoqa.com · 3 Oct 2026
Intended customers: The company describes OttoQA as built for contact centers and names BPO, healthcare, financial services, retail and ecommerce, debt collection, sales, and customer support as industries served.ottoqa.com · 3 Oct 2026
Maker: OttoQA says it was built inside Expivia, a 600+ seat BPO in Erie, Pennsylvania, and identifies Tom Laird as founder and CEO.ottoqa.com · 3 Oct 2026