Sprinklr Unified-CXM Platform

sprinklr.com · checked 15 Oct 2026

#11 · Customer Experience Management Software #13 · Experience Management Software

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How it plugs in

YesPublic API

NoOpen source

NoFree tier

Signal on Customer Experience Management Software5.5#11 of 34

Sprinklr is an AI-native unified customer-experience platform combining marketing, sales, service and other customer-facing functions.

Pricing

Sprinklr EnterpriseCustom subscription quote; modules, users, channel/message volume and contract term determine price · Enterprise modules · named-user licenses · channel/message-volume allowances · 12/24/36+ month termsOn request

As sprinklr.com lists them, checked 15 Oct 2026.

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Runs on

Web
Windows
Mac
Linux
iOS
Android

Facts

Website: sprinklr.com
Price: Not published
Free trial: No
AI: The platform embeds domain-specific AI across workflows for customer-experience use cases.
API standards: API v3 follows OpenAPI 3.0, supports OAuth 2.0 and uses consistent response formats.
API versions: The developer portal documents legacy v1, current v2 and next-generation v3 APIs.
Cloud hosting: Production environments run in AWS, Microsoft Azure and Google Cloud infrastructure using cloud-security controls and CIS benchmarks.
Company customers: Sprinklr says more than 1,900 enterprises, including Microsoft, P&G and Samsung, use its platform.
Company founded and headquarters: LinkedIn lists Sprinklr as founded in 2009 and headquartered in New York, New York.
Company legal name: The company identifies itself as Sprinklr, Inc. and trades publicly as NYSE:CXM.
Company size: LinkedIn lists a company size of 1,001–5,000 employees.
Customer service: Sprinklr Service supports AI-powered customer and agent experiences across more than 30 digital, social and voice channels.
Deployment: Sprinklr describes the product as cloud-only SaaS with no on-premise deployment; regional data residency and EU geo-fencing are available.
Documentation: The public Help Center contains getting-started guides, product glossaries, platform components, governance, integrations, sandbox material and release notes.
Experience data: The platform combines structured and unstructured data from channels, tools and touchpoints for analysis and activation.

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