Uniphore Self-Service Agent
APIyesDOCS4/5
US6.8#14of 57
outWeb
Ranked in AI Customer Service Agents
About
Uniphore Self-Service Agent is ranked #14 of 57 in AI customer service agents on Inferse. It runs on API, Web.
Compared on AI customer service agents
- Supported channels
- voice, chat, textuniphore.com
- Workflow actions
- Yesuniphore.com
- Human handoff
- Yesuniphore.com
- Voice support
- Yesuniphore.com
- Multilingual support
- Yesuniphore.com
- API access
- Yesuniphore.com
Facts
- Purpose
- Self-Service Agent provides automated conversational service across voice and chat channels.help.uniphore.com · 9 Oct 2026
- AI capabilities
- The agents use generative AI, knowledge AI, and multimodal conversational AI powered by enterprise large language models to understand inquiries, reason from real-time session context, and resolve issues.help.uniphore.com · 9 Oct 2026
- Build agents
- The Customer Service AI guide says Self-Service Agent users can build agents using historical conversation data or business process documentation.help.uniphore.com · 9 Oct 2026
- Pre-deployment evaluation
- The guide says users can evaluate AI agent performance before deployment.help.uniphore.com · 9 Oct 2026
- Voice setup
- The guide describes configuring speech recognition, text-to-speech, and telephony settings to operate agents over voice channels.help.uniphore.com · 9 Oct 2026
- Agent guardrails
- Uniphore says its AI agents have guardrails intended to prevent unwanted activities, hallucinations, and toxicity.help.uniphore.com · 9 Oct 2026
- Integration
- Self-Service Agents can integrate with enterprise infrastructure, including telephony systems and other digital channels.help.uniphore.com · 9 Oct 2026
- Security certifications
- Uniphore states that it is ISO/IEC 27001:2022 certified, a Level 1 PCI DSS Service Provider, and SOC 2 Type II certified.uniphore.com · 9 Oct 2026
- Encryption
- Uniphore states that public network communications with its UI and APIs use HTTPS/TLS 1.2 or higher and Service Data is encrypted at rest in AWS using AES-256.uniphore.com · 9 Oct 2026
- Data location
- Uniphore says its AWS data centers are in the United States and Europe, and customers can choose US-only or EEA Service Data locations.uniphore.com · 9 Oct 2026
- Support
- Uniphore lists technical support by phone at (866) 474-1429 and provides a support page for more information.uniphore.com · 9 Oct 2026
- Availability limit
- Product availability is currently limited to selected customers, and some described features may not be available to every customer.help.uniphore.com · 9 Oct 2026
Company
- Founded
- 2008uniphore.com · 28 Sept 2026
- Headquarters
- Palo Alto, California, USAuniphore.com · 28 Sept 2026
Best Uniphore Self-Service Agent alternatives
See all 20
Where it ranks on Inferse
- Best AI Customer Service Agents in 2026#14 of 57
- Best AI Voice Agents in 2026#19 of 32
Sources
- help.uniphore.com/page/en/self-service-agent-overview.htm· checked 9 Oct 2026
- help.uniphore.com/page/en/welcome-to-customer-service-ai.· checked 9 Oct 2026
- help.uniphore.com/page/en/agentic-systems-overview.html· checked 9 Oct 2026
- uniphore.com/security/· checked 9 Oct 2026
- uniphore.com/contact/· checked 9 Oct 2026
- uniphore.com· checked 28 Sept 2026