Verint Agent Copilot

About

Verint Agent Copilot is ranked #18 of 25 in agent assist software on Inferse. It runs on Web. There is no free plan.

Compared on agent assist software

Free plan

Noverint.com

Real-time guidance

Yesverint.com

Knowledge retrieval

Yesverint.com

Conversation summaries

Yesverint.com

Next-best actions

Yesverint.com

Facts

Purpose

Verint Agent Copilot Bots automate repetitive contact center work so agents can focus on customer conversations.verint.com · 5 Oct 2026

Smart Transfer Bot

The Smart Transfer Bot analyzes context from multiple sources and can route an interaction, schedule a callback, send an SMS, or provide an agent-to-agent summary.verint.com · 5 Oct 2026

Knowledge Automation Bot

The Knowledge Automation Bot uses generative AI to summarize search results into an answer for contact center agents.verint.com · 5 Oct 2026

Coaching Bot

The Coaching Bot provides in-the-moment guidance for next best actions, soft skills, and sales assistance.verint.com · 5 Oct 2026

Wrap Up Bot

The Wrap Up Bot uses generative AI to summarize interactions and reduce manual after-call work.verint.com · 5 Oct 2026

Agent Virtual Assistant

The Agent Virtual Assistant uses context from third-party applications and systems of record to provide information and perform tasks on an agent’s behalf.verint.com · 5 Oct 2026

Workflow fit

Verint says its Agent Copilot Bots fit into existing workflows and customers can start with one bot and add others later.verint.com · 5 Oct 2026

Deployment flexibility

The product page says customers can use the bots with an on-premises ecosystem and without changing CX workflows or switching telephony or CCaaS.verint.com · 5 Oct 2026

Integrations

Verint says its open platform can connect with existing business applications, telephony, and data lakes.verint.com · 5 Oct 2026

Security

Verint’s cloud security page says recordings and databases are encrypted with AES 256 or better and data in transit with TLS 1.2 or better over HTTPS.verint.com · 5 Oct 2026

Compliance

Verint’s cloud security page says its security practice follows PCI, GDPR, ISO, SOC 2, and HIPAA guidelines.verint.com · 5 Oct 2026

Support

Verint says it supports customers worldwide directly and through a network of selling and support partners.verint.com · 5 Oct 2026

Pricing

The Agent Copilot page invites customers to contact sales for pricing aligned to their outcomes; it does not list a price.verint.com · 5 Oct 2026

Who it is for

The product is presented for contact centers seeking to automate agent tasks, increase capacity, reduce costs, or improve customer experience.verint.com · 5 Oct 2026

Available bots

The page lists Smart Transfer Bot, Knowledge Automation Bot, Coaching Bot, Wrap Up Bot, and Agent Virtual Assistant.verint.com · 5 Oct 2026

Smart transfers

Smart Transfer Bot analyzes context from multiple sources and can route a customer, schedule a callback, send an SMS, or provide an agent-to-agent call summary.verint.com · 5 Oct 2026

Knowledge assistance

Knowledge Automation Bot uses generative AI to summarize search results into a single answer curated for contact centers, with no additional authoring required.verint.com · 5 Oct 2026

Agent coaching

Coaching Bot provides in-the-moment, non-disruptive guidance for next best actions, soft skills, and sales assistance.verint.com · 5 Oct 2026

After-call work

Wrap Up Bot uses generative AI to summarize interactions, freeing agents from manually summarizing calls and improving consistency.verint.com · 5 Oct 2026

Virtual assistant

Agent Virtual Assistant uses context from third-party applications and systems of record to provide information and complete tasks on an agent’s behalf.verint.com · 5 Oct 2026

Deployment fit

Verint says organizations can start with a single workflow and that Agent Copilot can fit an on-premises ecosystem without changing CX workflows or switching telephony/CCaaS.verint.com · 5 Oct 2026

Pricing availability

The product page directs prospective buyers to Get a Demo or Contact Sales and says pricing can be aligned to outcomes; it does not state a price.verint.com · 5 Oct 2026

Company

Founded

1994verint.com · 28 Sept 2026

Headquarters

Melville, New York, United Statesverint.com · 28 Sept 2026

Where it ranks on Inferse

• Best Agent Assist Software in 2026#18 of 25

Sources

• verint.com/agent-copilot/· checked 5 Oct 2026
• verint.com/our-company/· checked 5 Oct 2026
• verint.com/verint-cloud-security-and-compliance/· checked 5 Oct 2026
• verint.com/corporate/misc/VRNT-2019-01-31-Form-10-· checked 5 Oct 2026