Balto QA

Input—per 1M tokens

Output—per 1M tokens

Context—tokens

WeightsClosed

About

Balto QA is ranked #8 of 37 in call center speech analytics software on Inferse. It runs on API, macOS, Web, Windows. There is no free plan.

Compared on call center speech analytics software

Sentiment analysis: Yesbalto.ai
Compliance monitoring: Yesbalto.ai

Facts

Product: Balto is a real-time contact-center AI platform launched in January 2017.balto.ai · 30 Sept 2026
Automated QA: Balto automatically scores 100% of conversations and provides AI explanations for scores.balto.ai · 30 Sept 2026
Scorecards: Users can customize QA scorecards for different use cases and call types.balto.ai · 30 Sept 2026
Supervisor alerts: The QA software alerts supervisors when calls go off-script, escalate, or miss qualification.balto.ai · 30 Sept 2026
Recording: Balto records calls and screen activity to provide conversation context.balto.ai · 30 Sept 2026
Agent assist: Agent Assist pulls information from knowledge bases, CRMs, the web, and top performers to surface answers during live conversations.balto.ai · 30 Sept 2026
Coaching: Real-Time Coaching identifies coaching moments while calls are happening and provides supervisors with live data.balto.ai · 30 Sept 2026
Call notes: Call Summarization AI creates agent notes and automatically saves them to the CRM.balto.ai · 30 Sept 2026
Integrations: Balto lists integrations including Genesys Cloud, NICE inContact CXone, Five9, Salesforce, RingCentral, Amazon Connect, Talkdesk, and a Call Data API.balto.ai · 30 Sept 2026
Security: Balto states that it is SOC 2 compliant and uses 256-bit encryption, HTTPS/TLS 1.2, AWS infrastructure, and PCI, PHI, and PII protections.balto.ai · 30 Sept 2026
Support: Customers receive a Customer Success Manager who supports setup, agent and supervisor training, and go-live.balto.ai · 30 Sept 2026
Browser support: Balto Cloud is supported only in the Chrome browser.balto.ai · 30 Sept 2026
Desktop requirements: Agent applications support Windows 8.1 or later and macOS 2018 or later with the latest operating system; Chrome OS is not supported.balto.ai · 30 Sept 2026
Audience: Balto is designed for contact centers using AI for quality assurance, agent assistance, coaching, compliance, insights, and call summarization.balto.ai · 30 Sept 2026