Customer Service·Standings

Contact Center as a Service Software

Contact center as a service (CCaaS) tools handle customer conversations across channels; choose by the features your team needs and the platforms it uses. Compare options for omnichannel routing, call flows, outbound dialing, workforce management, AI agent help and included agents.

The signal score is out of 10. The API, open-source and free-tier marks show whether a product has a public API, open-source code or a free tier; a free trial is a separate offer.

• 26 platforms
• 2 with a public API on this page
• Checked 28 Sept 2026

1. #PlatformSignalPlugs inPrice
2. 1
   GC

   Genesys Cloud CXgenesys.com

   Genesys Cloud CX is a cloud contact-center platform combining customer interactions, workforce tools, analytics and automation in one system.

   6.3 APIOpenFree From $75/mo
   →
3. 2
   LN

   Luware Nimbusluware.com

   Contact-center software available on phones, computers and through an API; $85 per user with a 30-day trial.

   6.3 APIOpenFree —
   →
4. 3
   AC

   Agentforce Contact Centersalesforce.com

   Contact-center software with workforce management on web, mobile, API and extensions; from $75/user/mo.

   6.2 APIOpenFree From $50/mo
   →
5. 4
   AC

   Amazon Connectaws.amazon.com

   Cloud contact center with call menus and support for multiple communication channels; free trial available.

   6.2 APIOpenFree —
   →
6. 5
   MD

   Microsoft Dynamics 365 Salesmicrosoft.com

   Dynamics 365 Sales is a CRM solution that helps sales teams close deals and improve team productivity.

   6.2 APIOpenFree —
   →
7. 6
   MA

   MaxContact Auto QAmaxcontact.com

   Automated contact-center quality review through web, API, extension and Windows; pricing on request.

   6.0 APIOpenFree From £80/mo
   →
8. 7
   U

   UJETujet.cx

   UJET describes itself as a cloud contact center platform that unifies voice, chat, and mobile into contextual customer journeys.

   6.0 APIOpenFree From $65/mo
   →
9. 8
   GC

   GoTo Contact Centergoto.com

   Omnichannel contact center with inbound, outbound calls and IVR on desktop, mobile, web and API.

   5.9 APIOpenFree From $29.95/mo
   →
10. 9
    GC

    Google Contact Center AI Platformcloud.google.com

    Contact center with inbound, outbound, IVR and omnichannel support on web, mobile and API; trial available.

    5.9 APIOpenFree —
    →
11. 10
    TF

    Twilio Flextwilio.com

    Inbound calling service that runs in a browser, via API, or self-hosted.

    5.9 APIOpenFree From $150/mo
    →
12. 11
    O

    Odigoodigo.com

    Odigo is a European provider, operator, integrator and publisher of AI-driven contact center as a service software.

    5.9 APIOpenFree From €40/mo
    →
13. 12
    ZC

    Zoom Contact Centerzoom.com

    Contact center with calls, IVR, digital channels, and workforce management across desktop and mobile platforms.

    5.8 APIOpenFree From $69/mo
    →
14. 13
    SC

    Softdial Contact Centersytel.com

    Softdial Contact Center is Sytel’s AI-enabled, multichannel contact center software, offered as a managed subscription or as a platform for partners and…

    5.6 APIOpenFree —
    →
15. 14
    AE

    Avaya Experience Platformavaya.com

    Contact-center platform for incoming calls, offered for web, API and self-hosted use; pricing on request.

    5.5 APIOpenFree From $48/mo
    →
16. 15
    VL

    VCC Livevcc.live

    Cloud contact center for calls and messaging, with dialers, call recording, and Salesforce and HubSpot integrations.

    5.5 APIOpenFree From $50/mo
    →
17. 16
    AC

    Alvaria Cloudalvaria.com

    Cloud platform for contact handling, workforce planning and self-service; pricing is available on request.

    5.2 APIOpenFree —
    →
18. 17
    SS

    Sprinklr Servicesprinklr.com

    Sprinklr Service is an AI-native contact center platform that unifies customer service across more than 30 voice, social, and digital channels.

    5.2 APIOpenFree —
    →
19. 18
    VO

    Verint Open CCaaSverint.com

    Cloud contact center with AI bots, voice and digital channels, and support for your existing phone systems.

    5.2 APIOpenFree —
    →
20. 19
    BP

    Bright Pattern Contact Centerbrightpattern.com

    Contact-center platform with an outbound dialer for web, desktop and self-hosted use; pricing on request.

    5.2 APIOpenFree —
    →
21. 20
    C

    Convosoconvoso.com

    Browser contact-center software for inbound and outbound calls; pricing on request and no free trial.

    5.1 APIOpenFree —
    →
22. 21
    PA

    Puzzel AIpuzzel.com

    Web-based AI tools for customer service in contact centers; pricing on request.

    4.9 APIOpenFree —
    →
23. 22
    TC

    Talkdesk CX Cloudtalkdesk.com

    Browser-based contact center for inbound and outbound calls, IVR menus, and customer service across channels.

    4.8 APIOpenFree From $85/mo
    →
24. 23
    DA

    Dialpad AI Contact Centerdialpad.com

    Contact center with omnichannel routing and IVR on desktop, mobile and web; from $80/user/mo.

    4.5 APIOpenFree —
    →
25. 24
    NC

    NICE CXonenice.com

    Web-based contact-center tools, with paid plans starting at $110 per month.

    4.4 APIOpenFree From $110/mo
    →
26. 25
    FI

    Five9 Intelligent CX Platformfive9.com

    Web contact-center software for inbound calling and outbound dialing; from $119/user/mo.

    4.1 APIOpenFree —
    →

Places #1, #2, #3, #4, #5 on this board are open to sponsors. Take #1 · Other ways to advertise

How to choose

Which contact center features do I need?

Start with the work your team handles. Compare omnichannel routing, IVR and call flows, outbound dialing, workforce management, AI agent assist and included agents.

IVR means an automated phone menu. Check which listed capabilities match your service process rather than assuming every product handles calls the same way.

Which platforms does the contact center need to support?

Choose a product that supports the platforms your staff uses. The board identifies web, API, Android, iOS, Windows and macOS support.

An API is a way for software to exchange information with another system. Check the product's API mark if that connection matters, then confirm the platform marks for your devices.

How do I compare contact center pricing?

Compare the stated starting price and pricing model, and note whether the provider asks you to request a quote. Prices may be listed per user per month, as with Agentforce Contact Center, Dialpad AI Contact Center and Five9 Intelligent CX Platform.

Check whether a free plan or a free trial is offered; they are different. Confirm what the quoted price covers, including agent seats and the features your team needs.

Can I try or adapt the software before choosing?

Check the free-tier, trial, API and open-source marks to understand what access is offered. A trial is temporary access; a free tier is an ongoing no-cost option when available.

If you need to connect another system, check for a public API. If you need to inspect or change code, check the open-source mark and the product's license details.

Questions

How do I choose contact center software for my business?

Match the product's routing, call flows, outbound dialing, workforce management and agent-assist features to your needs. Then check supported platforms and pricing.

Does CCaaS software include a free plan or trial?

A free plan and a free trial are different offers. Check the product's marks and pricing details to see which access option is available.

What platforms should I check before buying contact center software?

Check support for the platforms your team uses, including web, API, Android, iOS, Windows or macOS. An API lets software exchange information with another system.

How is contact center software priced?

Pricing can be stated per user per month or provided on request. Check the listed starting price and confirm which features and agent seats it covers.

Some top positions on this board can be paid placements, standing where they were sold. The facts on each platform are not for sale. How we rank · Disclosure