Luware Nimbus

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About

Luware Nimbus is ranked #19 of 126 in call center software on Inferse, made by Luware Nimbus (Zürich, Switzerland). It runs on Android, API, iOS, Web. There is no free plan. A free trial is offered. Paid plans start at $85/mo.

Compared on call center software

Free plan: Noluware.com
Outbound dialer: Yesluware.com

Facts

Free plan: Noluware.com · 23 Sept 2026
Outbound dialer: Yesluware.com · 23 Sept 2026
Product: Luware Nimbus is a cloud native customer experience and contact center platform built around Microsoft Teams.luware.com · 29 Sept 2026
Omnichannel: The contact center supports customer interactions through phone calls, live chat, email, and social media.luware.com · 29 Sept 2026
Routing: Nimbus routes calls and tasks using agent skills, caller priority, or custom parameters such as country code.luware.com · 29 Sept 2026
Workflows and analytics: It includes a drag-and-drop workflow editor and live and historical analytics for call volume, presence, workload, and service lines.luware.com · 29 Sept 2026
Integrations: Nimbus connects with CRM and ticketing systems through Power Automate, and its listed CRM integrations include Salesforce, Zendesk, HubSpot, and ServiceNow.luware.com · 29 Sept 2026
APIs: Luware documents a Power Automate connector and an OData API for integrations and reporting data.luware.com · 29 Sept 2026
Security: Luware states that its cloud solutions, including Nimbus, are covered by SOC 2 Type II assessment and that Luware AG holds ISO 27001 certification.luware.com · 29 Sept 2026
Hosting and availability: Luware says its hosting instances are offered within Microsoft Azure and its Nimbus product page states 99.99% availability.luware.com · 29 Sept 2026
Support: The pricing page lists standard support from 7am to 7pm CET and premium support 24x7.luware.com · 29 Sept 2026
Mobile use: Nimbus works with the Microsoft Teams mobile app for core tasks such as answering calls, while full service management is available on desktop or web browser.luware.com · 29 Sept 2026
Requirements: For full use, an organization needs Microsoft Teams and Microsoft Teams Phone, though the trial provides a temporary Teams account and licenses.luware.com · 29 Sept 2026
Audience: Luware describes Nimbus use cases spanning internal helpdesks, branch offices, receptions, and large contact centers.luware.com · 29 Sept 2026