Best Contact Center Workforce Management Software in 2026
Updated
39ranked
0free plans on this page
$15/molowest paid tier
8 Oct 2026last checked
Contact Center Workforce Management Software, one module each. A lit port is something its maker publishes; 0 of the 14 on this page have a public API.
- 26 Nextiva API not on recordOSS not on recordFREE not on recordDOCS 5.3$15/mo
- 27 QStory Workforce Management API not on recordOSS not on recordFREE not on recordDOCS 5.3
- 28 Talkdesk CX Cloud API not on recordOSS not on recordFREE not on recordDOCS 5.3$85/mo
- 29 Agentforce Contact Center API not on recordOSS not on recordFREE not on recordDOCS 5.2$50/mo
- 30 SureWFM API not on recordOSS not on recordFREE not on recordDOCS 5.2$599/mo
- 31 Talkdesk Quality Management API not on recordOSS not on recordFREE not on recordDOCS 5.2$165/mo
- 32 WorkforceScheduling.com API not on recordOSS not on recordFREE not on recordDOCS 5.2
- 33 CCBox WFM API not on recordOSS not on recordFREE not on recordDOCS 5.1
- 34 Mitel Workforce Management API not on recordOSS not on recordFREE not on recordDOCS 5.1
- 35 RingWEM AI Workforce Management API not on recordOSS not on recordFREE not on recordDOCS 5.0
- 36 AgentTime Scheduler API not on recordOSS not on recordFREE not on recordDOCS 4.9
- 37 Five9 Contact Center SoftwareFive9 API not on recordOSS not on recordFREE not on recordDOCS 4.9
- 38 ShiftPilot WFM API not on recordOSS not on recordFREE not on recordDOCS 4.9C$20/mo
- 39 NiCE Workforce Management API not on recordOSS not on recordFREE not on recordDOCS 4.7
Compare all 14 in a table
| # | Platform | Score | Free plan | From | Free plan | Paid from | Demand forecasting | Skills-based scheduling |
|---|---|---|---|---|---|---|---|---|
| 26 | Nextiva | 5.3 | No | $15/mo | — | 15 /user/mo | — | — |
| 27 | QStory Workforce Management | 5.3 | No | — | — | — | Yes | — |
| 28 | Talkdesk CX Cloud | 5.3 | No | $85/mo | No | 165 /user/mo | — | — |
| 29 | Agentforce Contact Center | 5.2 | No | $50/mo | No | 75 /user/mo | — | — |
| 30 | SureWFM | 5.2 | No | $599/mo | No | — | Yes | — |
| 31 | Talkdesk Quality Management | 5.2 | No | $165/mo | No | 165 /user/mo | — | — |
| 32 | WorkforceScheduling.com | 5.2 | No | — | No | — | Yes | Yes |
| 33 | CCBox WFM | 5.1 | No | — | No | — | Yes | Yes |
| 34 | Mitel Workforce Management | 5.1 | No | — | — | — | Yes | Yes |
| 35 | RingWEM AI Workforce Management | 5.0 | No | — | No | 65 /user/mo | Yes | Yes |
| 36 | AgentTime Scheduler | 4.9 | No | — | — | — | Yes | — |
| 37 | Five9 Contact Center Software | 4.9 | No | — | — | — | — | — |
| 38 | ShiftPilot WFM | 4.9 | No | C$20/mo | No | — | Yes | Yes |
| 39 | NiCE Workforce Management | 4.7 | No | — | No | — | — | — |
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